HR Gps Emea Generalist - London, United Kingdom - Bloomberg

Bloomberg

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for.

It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen.

Your friends know you as the problem solver - the person they go to when they need advice. You work well under pressure, and you thrive in a team environment. You're accountable and relied on for mitigating difficult situations, always leading by example.

Discretion is something that comes naturally to you, and you're able to find that perfect balance between professional and personable.

You love dealing with people, and understand the value of seamless customer experience to an organization.

What's the role:

We are Global People Services, an integral vehicle of Human Resources delivering a first-class experience to the enterprise. The global team is critical to supporting the employee lifecycle.

From on-boarding new hires into the company, to coordinating benefits enrollment and working closely with external vendors, our aim is simple: provide a platinum level of support to our colleagues and businesses.

You will be expected to utilize our internal ticketing and phone systems to provide frontline HR support to employees across the Americas region.

You will advise employees on topics covering the full range of HR-related programs and policies and assist employees in navigating Workday, our HR administrative system.

You will be required to act with discretion when handling sensitive information. Additionally, you will be responsible for identifying trends in employee inquiries and collaborating cross-functionally to implement proactive solutions.

We'll trust you to:

Assess and anticipate the requestor's need(s) and resolve within established service level agreements and according to procedures, or escalate as appropriate
Provide accurate and timely resolution of employee inquiries, including updating and resolving internal tickets according to defined SLAs
Respond to inquiries in a professional manner and direct employees to resources as needed, provide policy interpretation & navigation support
Utilize procedures, policy manuals, and other reference materials to assist in answering employee/manager inquiries and resolving issues
Advise employees in navigating through employee selfservice and manager selfservice functionality in Workday and troubleshoot nontechnical inquiries
Partner with functional areas to support employee inquiries related to all HR programs
Provide hightouch customer service that meets expected service levels and business performance goals
Document inquiries and escalate to other parties as necessary while working collaboratively to drive efficiency
Manage, accurately collect, and handle sensitive and confidential information
Strengthen existing partnerships and build new ones with stakeholders within HR and from other departments
Anticipate the needs of the employee, consider the downstream impact, and frame solutions accordingly
Build overall knowledge base and update reference and training materials accordingly

You'll need to have:

At least 1 year of experience within an HR client facing environment or similar experience
Excellent interpersonal and communication skills, both verbal and written
Ability to work with discretion, diplomacy, and tact in highpressure settings
Ability to demonstrate a sense of urgency and act responsively
Previous experience developing and maintaining solid stakeholder relationships
Experience in managing difficult conversations
Proven capability to multitask, manage large volumes of work, work under pressure and meet tight deadlines
Good judgment and the ability to be proactive and use your initiative to seek out solutions
Curiosity to learn and seek feedback to continuously grow and develop skills, stretching outside your comfort zone
Bachelor's Degree or equivalent experience

We'd love to see:
Prior experience working within Human Resources

Bloomberg is an equal opportunity employer and we value diversity at our company.

We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.