Quality Consultant - Lincolnshire, United Kingdom - CITB

CITB
CITB
Verified Company
Lincolnshire, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Quality Consultant


Location:
Mobile covering East of England (Lincolnshire and Kent)


Grade:
F


Salary range:
£27,166 - £35,057 per annum, depending on experience.


Our main objective is to create a culture that helps all our customers strive towards a workforce that is reflective of today's society.


Role Purpose:


  • To carry out monitoring and auditing of Approved Training Organisations and Internet Test Centres (ITC) and recommend any actions because of findings in line with CITB requirements.
  • To carry analysis of Centre documentation to ensure compliance with scheme rules and renewal requirements

Role Accountabilities:

To carry out audits on Approved Training Organisation and Internet Test Centres by:

  • Checking Centre documentation, ensuring it complies with scheme rules in connection with the documented sampling strategy
  • Provide support for Senior Quality Consultants, as necessary
  • Suggest actions for centres to be complaint with the scheme rules
  • Review and track the implementation of actions of centres against the scheme rules
  • Provide advice and guidance to customers
  • Contribute to the investigation of customer complaints and appeals by providing information when requested
  • Maintain an uptodate knowledge of CITB products
  • Contribute to achieving customer satisfaction that is world class
  • Actively build relationships with customers and employers through a supportive approach to quality assurance
  • Produce clear written reports in plain English for customers and employers with clear guidance and feedback for CITB products
  • Actively share good and poor practice during standardisation team meetings with colleagues
  • Contribute to the regular maintenance of the ISO process' identifying innovative solutions to improve current practices
  • Share business influences with appropriate teams to ensure CITB achieves its objectives

Decision Making and Business Impact:

Reporting to the Team Manager

  • Ensure a costeffective approach to monitoring Approved Training Organisation documentation.
  • Provide support customers and employers on scheme rule requirements
  • Working to Quality Assurance processes and standards
  • Report operational issues to Team Manager
  • Contribute to continuous improvement for the business in line with ISO 9001 principles
  • Provide world class customer service to all customers by dealing with them in a professional and timely manner.
  • Ensure the audit of documentation through monitoring is based on risk and the CITB quality assurance strategy
  • Recommend products to customers who deliver CITB products based on scheme requirements
  • Workload prioritisation within the documented requirements of each scheme
  • Decisions of when to pass a case on to the Fraud Manager

Knowledge, Skills, Qualifications and Experience:


Essential

  • Educated to GCSE standard A-C in at least Maths and English
  • Excellent communication skills
  • Ability to work unsupervised and on own initiative
  • Ability to manage conflict in difficult situations
  • Full UK Driving License

Desirable

  • A working knowledge of CITB health and safety testing products
  • Experience in writing professional business to business reports
  • Auditing experience
  • Experience in delivering business presentations
  • A working knowledge of CITB Products
  • Auditing experience
or professional qualification

  • Knowledge of construction

Benefits:


  • 33 days holiday per year (Including bank holidays)
  • Flexible benefits including childcare vouchers, cycle to work and insurance
  • Pension scheme
  • Employee discounts
  • Long service awards
  • CITB recognition scheme
  • Employee assistance programme

Please ensure you provide a detailed statement of suitability based on the essential criteria by studying the role profile which gives further detail about the role along with your CV.

Job Types:
Full-time, Permanent


Salary:
£27,166.00-£35,057.00 per year


Benefits:


  • Company car

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
On the road

Reference ID: 1269
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