Technical Support Manager - Solihull, United Kingdom - Gleeson Recruitment Group

Gleeson Recruitment Group

Verified Company

Solihull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Technical Support Manager - £45K - £55K

Solihull based - Mostly remote role (in office 1/2 per month)
Gleeson Recruitment Group are working with a leading organisation based in Solihull.

They are looking for a Technical Support Manager to join their Applications Engineering team to help support the team closely next year focusing on process, delivery andsupport building the framework of 'How'.

With an emphasis on technical ability, they are looking to secure someone with Application understanding, who will be hands on once they have established a baseline.

Overview

This role is to assist the Applications Manager and Apps Team define technical requirements, design process and initiate project activities through discussions with business stakeholders before either delivering the required work independently or withinthe wider Applications Team.

In addition, the role will sit within the Engineering team therefore sound understanding and experience of Applications including Support or Delivery is essential.

This is a Hybrid working role, so travel to Head Office will be required as needed, or full office based is available if preferred.

Main purpose & goals

To provide technical support and recommendations and guidance to projects and operations
To capture and record requirements from PMO, Business Units / Stakeholders to produce Deliverables and SOW for IT Applications function
Identify, raise, and mitigate Application Services risks
Support Applications Manage with Delivery lifecycle with test, documentation, peer review and deployment Quality Assurance against delivered services, validating against requirements
To create and develop process documentation including business process and technical process
Hands on support to operations and projects through configuration, or break fix as required
To create & maintain documentation across the Application Services department

Essential experience & knowledge

Application Support or Project Delivery
Requirements gathering, creation of SOW/artifacts to support solution delivery
Enterprise Applications (Bespoke or COTs at 2nd & 3rd Line)
Configuration of Applications (lowcode/ workflow or code/ UI)
Delivery methodologies such as DevOps / Agile
Microsoft Office (Word/Visio/Teams/Outlook etc)
Able to articulate business demands into technical deliverables
Able to hold discussions with stakeholders with mixed level of technical understanding
Able to advocate for process and technology
Able to identify opportunities to improve technical solutions or engagement with stakeholders

Technical Support Manager - Fantastic opportunity to join a great company and team