Client Care Coordinator - Peterborough, United Kingdom - Taylor Rose MW

Taylor Rose MW
Taylor Rose MW
Verified Company
Peterborough, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Do you have a passion for customer service and want to utilise this skill within a Top 60 Law Firm?


The Client Care Co-ordinator is responsible for co-ordinating and monitoring client care within the business on a full time basis, reporting into the Head of Client Care.

The role will include co-ordination and resolution of any Client complaints received,in conjunction with department heads.

This role will involve but is not limited to:

  • Handling external complaints (including third parties) including liaising and coordinating with colleagues within time constraints
  • Updating and maintaining central diary system and record keeping processes
  • Liaising with Head of Department with insights
  • Assisting with Monitor online and reviews and social media contact assisting with logging and interacting
  • Where required receive and handle all types of calls based on feedback for the business creating a welcoming professional impression providing excellent customer service on every call.
  • Using case management and other systems tools to assist with calls and queries.
  • General admin duties as and when required.
  • Working closely with colleagues to help to deliver a seamless client journey.

Requirements:


  • Client focused
  • Minimum of 1 year in a customer service role
  • Professional, strong work ethic.
  • Selfmotivated and enthusiastic about delivering excellent service.
  • Ability to work both independently and as part of a team.
  • Excellent communicator and listener.
  • Ability to manage a demanding workload with varying deadlines.
  • Ability to prioritise tasks and easily adapt to change.
  • Strong IT skills
  • Creating an exceptional first impression often representing a front line support for the business
  • Ability to challenge colleagues and feedback information as appropriate

Company Core Values:
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Aspirations:To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns from mistakes, takes an interest in the vision of the business
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Integrity: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas
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Innovation: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development
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Commitment: Relationships for the long-term
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