Customer Assistant - Edinburgh, United Kingdom - CSP U.K. LTD

CSP U.K. LTD
CSP U.K. LTD
Verified Company
Edinburgh, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role in ensuring customer satisfaction and maintaining strong relationships with our valued customers.


Duties:


  • Answer incoming customer inquiries via various face to face channels
  • Provide accurate and timely information to customers regarding products, services, and promotions
  • Assist customers with order placement, tracking, and returns
  • Resolve customer complaints or issues in a professional and efficient manner
  • Maintain customer records and update account information as needed
  • Process payments and handle billing inquiries
  • Utilize data entry skills to input customer information accurately into the system
  • Upsell additional products or services to customers when appropriate

Skills:


  • Excellent phone etiquette and communication skills
  • Strong data entry skills with attention to detail
  • Ability to analyze customer needs and provide appropriate solutions
  • Multilingual abilities are a plus

Job Types:
Full-time, Permanent


Pay:
From £24,665.62 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 25/05/2024
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