Area Sales Manager - St. Albans, United Kingdom - Talent Jam Ltd

Talent Jam Ltd

Verified Company

St. Albans, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Area Business Centre Manager / Area Sales Manager / Commercial Lettings Manager / Cluster Manager
My client are the leading, independent provider of Serviced Office Space with business centre locations across the UK. They are looking for a Cluster Manager for 3 of their centres in Letchworth, London Colney and Sandy locations. Ideally you will come froma Lettings, Leisure, Hotel or Hospitality background and have management experience.

Monday to Friday role.

8:30am - 5:30pm. No weekends.
Responsibilities include but are not limited to;

Commercial (70%)

Ensure you carry out marketing and follow up on leads received to maximize sales potential.
Potential customer own and drive the customer journey from end to end, ensuring we are consistently exceeding customers' expectations and maximising conversion
Onboarding manage customer key touchpoints throughout their term (e.g., show round, move in, post move in feedback)
Retention own the end to end renewal process
Processing of supplier invoices
Monthly invoicing
Reviewing and managing site P&L against budget
Achieve budgeted profit for your Centre
Ensure Centre debt is regularly reviewed, all overdue invoices are resolved in line with budget, with regular liaison with Credit Control team.

Customer Experience (25%)

Take full responsibility for customer service within centre
Responsibility for the prompt resolution of all customer queries/enquiries
Understand the output of the NPS, ensuring agreed Action Plan is delivered
Manage customer move in and out efficiently, cost effectively and smoothly
To ensure meetings room standards such as setup, equipment checking and clearing are maintained
Work closely with Operations team to ensure site standards are maintained and maintenance and refurbishments are completed on time.
Responsible for the daytoday operation of business centre
Daily walk round to confirm that standards of appearance are being maintained.
Ensure that company procedures are adhered to.
Ensure that all Health & Safety procedures are adhered to. (Weekly fire alarm tests, six monthly evacuations, identification of hazards of slips, trips and falls etc.

General (5%)

Take responsibility for own learning and development.
Actively participate in, and drive, activities that improve the quality of the service.
Maintain uptodate knowledge of local market including current customer base, direct competition and local commercial rates
Where role requires line management of direct report
Any other duties reasonably required by your line manager

Key Skills: