Corporate Receptionist - Derby, United Kingdom - Mitie

Mitie

Verified Company

Derby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ref: 30265

Location:
Derby

Type of Employment:
Part time

Hours: 15

Shift:
This is a fixed term contract until February 2024. Mon - Fri 15:00 - 18:00

£ p/a

Job objectives and responsibilities

To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.

Service excellence:

Responsible for understanding, following and driving company standards (i.e. Standard operating procedures)
Responsible for challenging when service excellence delivery falls below SLA / SOP / KPI
Informed knowledge of the contractual KPIs & SLAs
Responsible for team training on company standards (i.e. Standard Operating Procedure (SOP))
Responsible for leading operational delivery by example
Consult with line manager on making recommendations to improve SOP

Engagement, culture & communication:

Responsible for acting and behaving in line with One Code
Responsible for attending / participating in monthly team meetings, briefings & internal communications
Informed knowledge of all company engagement and communications initiatives
Responsible for sharing all communications in a timely and effective manner
Responsible for ensuring that the team live and work within company values and behaviours outlined in One Code
Responsible for submitting weekly updates to line manager as required

Client relationships:

Accountable for positive client perception
Informed knowledge of key stakeholders on the account
Informed knowledge of the client values and objectives
Informed knowledge of contribution towards client retention
Consults with line manager on the delivery of the client values and objectives

Finance & Commercial Awareness:

Responsible for completing monthly timesheet or equivalent and following expenses procedures
Responsible for caring for any company property provided
Informed knowledge of the impact of behaviour on the finances of the contract
Informed knowledge of company USP

People & productivity:

Responsible for following time off work, grievance, whistle blowing & disciplinary procedures
Responsible for owning own development, and ensuring all learning is put into practise
Responsible for personal performance including delivery of agreed personal objectives
Informed knowledge of HR procedures and expectations outlined in employee handbook
Responsible for team morale
Responsible for following all Mitie policies and procedures
Responsible for leading by example

Business development:

Informed knowledge of how to raise ideas to grow the contract/expand or enhance service; Informed knowledge of all service offerings;
Informed knowledge of Link scheme including how to identify business development opportunities
Informed knowledge of all Signature service offerings and other outsourced service lines on site

QHSE and wellbeing:

Accountable for reporting any near misses, dangerous occurrences or incidents immediately
Responsible for working in a safe manner at all times and in line with any SOP's and QHSE folder
Responsible for challenging any behaviours that fall short of expectations and as outlined in the Mitie QHSE policy
Informed knowledge of the Mitie Health & Safety values, detailed in the your wellbeing handbook
Responsible for delivering QHSE related tool box talks and safety related communications to their teams
Consults with their line manager on any improvements relating to health, safety and environment

Strategy:

innovation, change & project management:

Informed knowledge of contract innovations and overall contract and business strategy
Informed knowledge of upcoming projects and relevant changes to their role

Main duties

To ensure all guests receive an excellent welcome and consistently deliver a great service
Ensure consistent, highquality support is supplied to the business
To process meeting room requests, for internal & client meetings, also amend as necessary with cancellations or any outstanding information
To be responsible for booking car parking spaces for visitors
Use computer as an effective communication tool, inputting data as requested into excel and word document
Attend training as appropriate/online/out of house/selfdevelopment
To handle any guest complaints and provide a swift solution or escalate as appropriate
To ensure you are immaculately dressed in uniform and adhere to Client and Front of House grooming standards
To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
To set a number of meeting rooms to 5star standard and to client requirements.
To be articulate and preempt the needs of clients and visitors
To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure