Helpdesk Administrator - London, United Kingdom - South West London Integrated Care Board

South West London Integrated Care Board

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

For a full list of duties held by this post, please refer to the job description Project Support To maintain a good working relationship with end users and to provide user-support for related issues and resolution of problems encountered To routinely monitor and review support desk queries with a view to identifying trends in and solutions to minimise ongoing problems in a specific area, communicating these back to the UCP Project Manager and wider team To manage own workload, and own time management, always collaborating with the UCP Team To communicate, share knowledge with and provide support and advice to new and existing team members To ensure system security, data quality and data integrity is always maintained Provide updates and performance reports to the Project Officer and management team Maintain supporting documentation in relation to the system to support internal and external users To understand and effectively apply new information as required about new functionality and new system releases, being aware of releases and known system issues / developments, communicating these to End Users as appropriate Support the UCP team to ensure that tasks/projects are planned, managed and delivered