IT Support Technician Apprentice - Wickwar, United Kingdom - QA Ltd

QA Ltd
QA Ltd
Verified Company
Wickwar, United Kingdom

4 days ago

Tom O´Connor

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Tom O´Connor

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Description

Who you'll be working for:


Since the late 1950s, the companies that today make up Alderley have been at the forefront of the oil and gas engineering industry.

As an independent solutions provider, it's our people that make the difference.

Today, our local teams work closely with ourcustomers to understand their needs and deliver the right solution - with the flexibility, integrity and customer service you expect from a family business.


What's in it for you:


You will gain experience of delivering top quality first and second line support to the Alderley Group, working to agreed service levels and acting as an interface between the technology and the staff.

You will develop and maintain excellent working relationshipswith the user community through excellent customer service.


You will be responsible for:


  • Supporting the user community in all IT requirements, whilst meeting agreed services levels and delivering excellent customer service
  • Management of hardware and software installing, preparing IT equipment for new staff members, fulfilling software/hardware upgrade/installation requests where required
  • Assisting support team with handson local support where required
  • Completing various technical business driven projects to agreed specification and deadlines as required
  • Updating other team members on project progress and presenting information for sharing and learning purposes at team meetings
  • Occasional out of hours and weekend availability to cover operational requirements

You will need the following skills:

  • Effective problem-solver with good analytical and trouble shooting skills
  • Good communication skills, both verbal and written
  • Motivated selfstarter able to organise and work on own initiative
  • Accountable for own performance and takes pride in own work
  • Well organised and able to cope with multiple tasks and priorities
  • Good level of interpersonal skills, polite, tactful and friendly
  • Committed to a high level of customer service with a genuine interest in working with and helping customers
  • Flexible and agile worker with integrity and reliability
  • Patient, resilient and calm under pressure
  • Microsoft Office Suites
  • Microsoft Operating Systems
  • Hardware maintenance
  • General IT/Technical Knowledge
  • Basic networking knowledge
  • Ability to follow detailed procedures

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.


Working week:

37.5 hours per week,


Future prospects:

92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.


Important information:


QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.


To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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