Account Handler - Stoke-on-Trent, United Kingdom - The Ardonagh Group

The Ardonagh Group

Verified Company

Stoke-on-Trent, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role of the Account Handler is to provide office-based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal.

The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

Key Responsibilities

Ensure the smooth running of assigned portfolio on a day to day basis
Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources
Independently respond to queries from both clients and insurers in a proactive manner, whilst keeping consultants informed as appropriate
Coordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries
Prepare template client reports as request by Account Executive
Resolve any identified discrepancies in provider documentation before sending to clients
Maintain client records and data in line with Towergate systems and protocols
Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and Towergate colleagues.

Essential Criteria - must be clearly demonstrated on CV

Background in Insurance
Either at an Insurer or Broker
Background in Customer Service/Sales

Also Essential

Excellent communication and interpersonal skills
Proactive attitude, with the ability to use initiative
Excellent organisational skills
The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
Effective teamworking skills
Influencing and negotiation skills
Oral and written communication skills
Commercial awareness
Willingness to learn
Resilience, to enable you to deal with problems and constructive criticism