Client Account Administrator - Eccles, United Kingdom - OPTIMA UK INC LTD

OPTIMA UK INC LTD

Verified Company

Eccles, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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Job Title_:
Client Account Administrator (Occupational Health)_

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Location:_Eccles, Manchester_

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Salary:
_£22k_

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Type:_Full time, Permanent (Mon-Fri, 9am-5pm)_

The Role:

Due to our continued success, we are recruiting for a Client Account Manager who has necessary experience and personality to help deliver our unrivalled services to our clients.

Main Responsibilities:

End to end delivery of services to clients, from first enquiry to completion of service delivery and to client satisfaction.
To carry out quality assurance reviews of Occupational Health reports.
To advise clients of additional services and benefits.
To produce management reports as and when necessary.
Liaise with the wider team of schedulers and client account managers in order to provide an optimised service to the clients.
Recognise opportunities for process improvement / optimisation of services delivered
Carry out any other duties as identified by management
Ensure targets and KPI's are met whilst maintaining Company protocols and workplace rules and procedures.
Computer literate with good knowledge of MS Office (Word, Excel, Outlook Calendar).
Experience in providing administrative support (2 years minimum).
Experience in providing excellent customer services (2 years minimum).
Great communication skills with a confident telephone manner.
Experience in managing client's services would be advantageous.
Ability to work with mínimal supervision.
Good time management skills with ability to work towards tight deadlines.
Ability to remain motivated in a challenging working environment.
Proactive attitude, able to make decisions and prioritise.
Attention to detail and procedural mindset.
Problem solver with a positive attitude.