Operations Support - London, United Kingdom - Euromoney Institutional Investor PLC

Euromoney Institutional Investor PLC

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert:

OB PURPOSE

Acting as an internal and customer interface to bridge the gap between business, functional and technical, providing operational, engineering, product development and dissemination of value added and differentiation messages to customers.

PRINCIPAL ACCOUNTABILITIES

Work with the Operations Manager and Data Team Leader on customer or operational specific requirements
Provide admin support the Operations Manager and Data Team
Supplying customers with timely responses regarding support issues, development activity, product information and company information.
Ability to work leveraging resources from across the company including Services, Sales Engineering and Customer Support
To communicate to management clearly and in a timely manner on activities.

KEY INTERFACES

Assist Operations Manager in maintaining relationships with existing customers by maintaining a good communication channel
Accompanying Business Development Director when visiting potential customers to demonstrate products and gain new markets
Acting as contact between the company and its existing and potential markets
Gathering market and customer information and authoring reports
Staffing trade exhibitions and demonstrations
Gaining a clear understanding of customers' businesses and requirements.

KNOWLEDGE, EXPERIENCE AND SKILLS:

Skills and Experience:

University honours degree in finance or computing related course
MS Access, Excel, Word + PowerPoint
Good understanding of relational databases and the ability to write moderate complexity SQL queries
Experience in authoring formal documentation specifically file specifications and reports
The position requires thorough working knowledge of data investigation, data flow analysis and an appreciation of IT processes
Good communication skills
Strong analytical and problemsolving skills
Ability to learn new skills quickly
Creative and resourceful thinker
Good interaction with staff and working with teams
Very good organisational and planning skills
Ideally, experience gained within a futures & options trading environment or support background would be extremely beneficial, although, not essential
A very high standard of focus, accuracy and attention to detail is essential.
Ability to communicate to peers and management clearly and in a timely manner on activities.
Willingness to go the extra mile to support the Operations Manager, Euromoney TRADEDATA team and customer.

***
Personal Skills:

Exemplary high standards of honesty, integrity and endeavour.
Ability to use initiative in identifying day to day issues and challenges and recommending appropriate course of action(s)
Results orientated
Disciplined in budget analysis
Time creative
Motivated and good motivator
Have flexibility in daytoday work environment
Strong and engaging personality that customers will appreciate and respond to.

EXPERIENCE

Desirable: