Medical Receptionist - London, United Kingdom - The Portland Road practice
2 weeks ago
Description
Version 3.2 January 2020Job Title:
Receptionist
Grade:
Salary Scale:
Hours: 37.5 per week
Responsible to:
Partners and Practice Manager
Length of Contract Probationary period of three months followed by an annual
contract
Job Summary
To be a member of the practice based clerical team with responsibility for the efficient and smooth running of the reception area.
It will be your job to organise your own workload making sure all routine tasks are completed on a daily basis and specific pieces of work are completed according to time schedules.
You will be supervised by the senior receptionist and the practice manager and at all times working to your job description, within your own capabilities and according to practice guidelines, protocols and systems.
Main Duties and Responsibilities
1 Confidentiality and Record Keeping
1.1 You will act at all times with regard to confidentiality and sensitivity of issues to do with patients, their care and treatment.
2 General and Clerical Duties
experience and are strictly at the discretion of the post holder and practice.
2.1 Carry out relevant clerical and reception duties as required e.g.
answering the telephone, dealing with patient queries, making appointments, entering data on to the computer, carrying out computer searches, summarising patient notes, and routine filing.
(This list is not exhaustive and the applicant should be prepared to be adaptable according to the individual needs of the practice)2.2 Participate in audit as required e.g. note sampling, data input and information gathering.
2.3 To function as an integral part of the practice team.
2.4 Attend relevant meetings as required.
2.5 Have knowledge of and act at all times according to health and safety legislation and the specific health and safety policy of the practice.
2.7 Have a basic understanding of the equal opportunities policy.
2.8 Complete mandatory training on an annual basis.
2.9 Administer call and recall systems in relation to: chronic disease management, immunisation, breast and cervical cytology screening; medication review, influenza and pneumonia campaigns - organise appointments and follow up.
3 Additional and Specific Responsibilities Relevant to the Post of
Receptionist.
3.
1 Day to day execution of the following:
Booking appointments for surgeries using the computer system
Receiving patients, either by telephone or in the reception area
Filing and retrieving patient notes and correspondence
Completing repeat prescription forms using the computer system and according to practice protocols.
Completing claim forms for signing by patient and/or doctor
Addressing and posting surgery correspondence
Taking messages for doctors/nurses and delivering them according to practice protocols
Registering new patients according to practice guidelines.
Updating medical record with change of addresses, telephone numbers etc
Scanning patient correspondence into the electronic record
Following practice guidelines on the completion of all administrative duties.
Maintaining practice systems and informing other member of staff should these break down.
Photocopying and faxing.
Prioritising tasks to be done so that all work is completed on a daily basis.
Making sure all public areas (reception and toilets) are tidy and well stocked with the appropriate toiletries.
Keeping the public notice boards tidy
Keeping the stock cupboards tidy.
Making sure the clinical rooms are well stocked with the appropriate stationary.
3.
2 Additionally the senior receptionist will be responsible for the following duties and she will delegate these to you as necessary:
Scanning
New Registrations
Repeat prescriptions - ensuring all requests are completed before the end of the day.
Faxing scripts and miscellaneous information to other health care providers
Removing incoming correspondence from the fax machine and passing to the duty doctor if it requires immediate attention.
Clearing script and letter folders of documentation that has not been collected - every two months
Shredding results after a period of one week
Facilitating a smooth handover between shifts.
Ensuring the desk is manned at all times.
Keeping the desk tidy and well stocked with corporate stationery.
3.3 The employer/practice manager/ can determine any additional duties that may be required so long as they do not exceed the level of responsibility expected of the grade for this post.
Person Specification
Receptionist
CRITERIA DESIRABLE
ESSENTIAL
NVQ 1 / 2 Educa
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