Cargo Customer Service Agent - Hounslow, United Kingdom - AIRBRIDGE INTERNATIONAL AGENCIES LIMITED

AIRBRIDGE INTERNATIONAL AGENCIES LIMITED

Verified Company

Hounslow, United Kingdom

1 day ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1 x vacancy Customer Service 4 on 4 off shift pattern

Working within the customer service team you will be looking after some of the most wellknown reputable clients within the Aviation Industry
Providing the clients with postflight and tracking information
Correctly booking selected flights for our clients in terms of transit time and price
Liaising with the sales and accounting team about existing accounts
Ensuring that all enquiries are handled promptly and that all confirmations are sent within ample time
Updating and maintaining the AIA internal reservations system
Ensure AIA inhouse system is updated after flight departure to ensure smooth billing
Undertake regular permanent bookings for our top clients
Handle critical issues through liaison with client station managers, airport authorities and internal departments to effectively deal with situations
Maintain effective communication with all external and internal staff/clients connected to the airline's operation, to ensure effective operational delivery
Target the reduction of cargo handling issues and their potential consequences
Ability to make essential decisions and take responsibility
To carry out any other tasks deemed necessary and reasonable by the company
Ensure the accurate processing of freight documentation in accordance with all customer airlines operational procedures, Handling Briefs, and Service Level Agreements. Including special handling e.g. HUM, DGR, VUN, VAL, Radioactive Material
Monitor transhipment cargo deliveries by our GHA's to onward carriers
Ensure that all carrier specific requirements are handled correctly in accordance with the appropriate procedures
To monitor GHA, security process, including xray processing and ETD requirements for airline product
Adopt a proactive work ethic planning to anticipate and prevent handling issues