Customer Service Advisor - Kingston upon Thames, United Kingdom - Foundever

Foundever

Verified Company

Kingston upon Thames, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Learn, Lead & Grow at Sitel Group
We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
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GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
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BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
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WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
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GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
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MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions - including self-service, artificial intelligence (AI), automation and data-driven analytics - with the expertise, emotion and empathy of our people to Create Connection.

Value Conversation.

Job summary
We have a number of prestigious clients that we work within our multilingual hub in Kingston.

We currently have up and coming roles to support our customers and as a result are looking for customer service agents who can communicate fluently both verbally and in writing in English.

Primary job responsibilities

Resolve and issues or questions in a prompt and timely manner
Escalate any problems you cannot resolve to your manager or the client as appropriate
Ensure a positive customer performance and a be a brand ambassador for our clients

Knowledge/Attributes/Skills

Persuasive speaking skills
Welcoming and approachable we want our clients to feel comfortable engaging with us through all channels and not daunted by a first experience with an auction house
Engaging able to quickly build a rapport with a client, no matter how minor the enquiry
Empathy ability to convey appreciation for client issues in constructive manner without accepting blame
Attentiveness and effective listening able to identify root cause of issues or solution / answer to enquiries
Good communication skills with a focus on using positive language
Attention to detail and consistency of approach
Able to identify themes / trends in client enquiries or issues and recommend proactive solutions
Feel comfortable working in a fastpaced auction environment
Exercise proactive communication with Specialists and all members of internal staff
Be a positive team player, able to maintain knowledge of departments, personnel, department experts, names and titles of senior management and executive officers, as well as branch locations
Experience employing quick and appropriate problemsolving skills, able to remain calm and collected under pressure
Willing to develop knowledge of art history and art market
Proficiency in Microsoft Office (Word, Excel, etc.) is preferred

Contract terms
Contract or perm roles

37.5 hours per week

Next steps

About Us

Job Summary

Primary Job Responsibilities

Skills/Knowledge/Abilities

Education
High school diploma or equivalent

Experience Target