Customer Service/admin Assistant - Blackburn, United Kingdom - RecruitRight Ltd,

RecruitRight Ltd,
RecruitRight Ltd,
Verified Company
Blackburn, United Kingdom

2 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job description:

Monday 8.30am to 5pm and Friday 9am to 5pm.


Job role:


  • Processing returns and exchanges within the order management system. This would also include reaching out to customers in some circumstances to ensure the correct action is taken.
  • Capturing all customer enquiries within our CRM system accurately, in order to give us accurate stats to report back to the business.
  • Contacting product teams to get answers for customer enquiries where we don't have the knowledge or information.
  • Checking product availability and recognising if there is potential for more stock to be made available.
  • Handling complaints or escalating them to the relevant teams where necessary.
  • Liaising with couriers for delivery disputes.
  • Highlighting website issues to the relevant teams.
  • Assisting the merchandiser for tasks relating to stock within SAP (full training will be provided)

Experience and skills:


  • Experience working in a customer service role.
  • Strong communication skills
  • Excellent IT skills (including Microsoft office)
  • Keen eye for detail
  • Proactiveness
  • Administrative skills (preferred)
  • Knowledge of Ecommerce (preferred)
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