Customer Support Advisor - Belfast, United Kingdom - Vickerstock Ltd
Description
Customer Support Advisor
We are working on behalf of a leading energy supplier, to recruit for a Customer Support Advisor on a permanent basis.
Your new role as a Customer Support Advisor will include:
- Provide clear, informative, and expert advice to customers
- Resolve any problems that the customer is having and identify any issues
- Showing empathy to customers at all times
- Updating any customer information
- Ensuring that all admin and reporting is conducted to strict deadlines and in accordance with the required processes and procedures
- Manage calls relating to customer queries in a professional and efficient manner
What you'll need to succeed as a Customer Support Advisor
- Strong administrator, proficient in Microsoft Office and CRM with the ability to multitask
- Relevant customer service experience with a proven track record
- Excellent phone manner and the ability to resolve assigned queries in relation to customer accounts, services and bills
- Ability to work effectively using own initiative, good planning and organisation skills
- Must demonstrate strong verbal and written communication skills with a focus on attention to detail
- Ability to work under pressure and manage priorities
What we hope you will do next:
Contact Mary to discuss this in absolute confidence on , or send an updated CV via the link on the page
Benefits:
- Company events
- Company pension
- Gym membership
Ability to commute/relocate:
- Belfast,
County Antrim:
reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
Reference ID:
INDGMC#
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