Customer Service Officer - Woodford Green, United Kingdom - Triumph Consultants Ltd

Triumph Consultants Ltd
Triumph Consultants Ltd
Verified Company
Woodford Green, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

What's involved with this role:


Temporary Customer Service Officer

Reference no:
Redbridge RQ915963

Pay rate £13.03 per hour PAYE

This opening assignment is for 7-8 months To deal professionally and sympathetically with all customers via telephone and those visiting our offices. To provide an efficient and effective front-end reception and telephone service in accordance with council policies, procedures, strategies and service plans. Take ownership of issues, deal with enquiries and provide a response within the agreed timescales.

To assist with the voids and lettings process including voiding properties and garages and setting up new properties and accounts on IT systems Key responsibilities:


  • To assist tenants to report repairs and pest control matters to contractors.
  • To update Northgate to ensure records are accurate and up to date.
  • To manage the reception area making sure the area is safe, clean and tidy, opening and closing the front office and reporting repairs.
  • To raise recharges and set up charges.
  • To process requests for keys and fobs ensuring that the necessary stocks are in place, programming fobs and ordering new fobs.
  • To provide a service which is responsive and customer orientated, that aims to enhance the customer experience for our customers.
  • To be the initial point of contact for service users and work other teams to provides answers to enquires and resolve issues.
  • To perform various administrative duties related to the customer service function.
  • To maintain an up to date and good working knowledge of a wide range of policies and procedures

"Role Requirements" - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  • Minimum of 12 months
    recent experience in a similar role, or context and ideally within a public sector organisation.
  • Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

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If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:


  • Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  • Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  • Your availability to work either immediately, or at short notice.
  • Please refer to the Role Requirements section above your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

  • Any local authority/public sector experience
  • Any relevant qualifications held or being studied for.

Job Ref:
Redbridge RQ915963

Anticipated Length of Assignment:

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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