Customer Care Co-ordinator - Manchester, United Kingdom - Fusion People Ltd

Fusion People Ltd

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A quality private house builder with a good local reputation are looking to recruit a Customer Care Co-ordinator to work in their customer care team for new build housing projects for sale
on the open market in Manchester

The role:
Customer Care Co-ordinator

The role will involve:
Responding to all incoming and outgoing customer telephone enquiries.
Liaising with sub-contractors.
Recording customer data via internal Customer Relationship Management system (Clixifix).
Arranging & Co-ordinating sub-contractors to carry out remedial repairs via Clixifix system.
Adhering to Customer Care internal processes and meeting KPI's.
Account Management of key developments.
To build and maintain an excellent relationship with our customers.
Account Management of key sub-contractors.
Full understanding of pre completion stages (Home Selections, Home Demo)
Assisting with maintaining 'Central Filing'.
Liaising with all internal/external departments (Construction, Sales, and Technical & Site).
Raising Purchase orders for materials to support remedial works.
General Filing and Administration Duties.
Job Type / Category

The Company:
A private luxury house builder who build impressive homes across Manchester. They combine traditional detailing with innovative architecture, contemporary design and skilled
craftsmanship creating luxurious homes built to highest standards.

The Person:
Previous experience working within a house building environment. Full training will be provided.
Excellent written and verbal communication skills are essential.
Commitment to delivering a first-class customer service.
Excellent Time Management & Organisation skills are essential.
The ability to prioritise workloads.

It is likely you will have previously worked as a Customer Care Co-ordinator or in a customer care role in construction.

Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies onour website.