Travel Claims Handler - Cardiff, United Kingdom - Admiral

Admiral

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Closing date

29/03/2024
We have an exciting opportunity to join our Travel Claims team as a Claims Handler.

If you are somebody who prides themselves on being able to deliver a great customer experience and you are confident in making decisions in a fast-paced environment then this could be the perfect opportunity for you to build your career in a great organisation.

You'll support customers on the front line by taking new claims over the phone or via an online claims portal.

Full training for the role will be provided so don't worry if you don't have any direct experience. As long as you are willing to learn, and you are passionate about customers you'll fit right in.

Key Responsibilities:

Registering new claims and making decisions on whether a claim will be covered
Managing existing case load
Maintaining SLA 57 days settlement
Thorough investigation of claim details and documentation
Keeping the customer updated throughout the claims lifecycle
Maintain excellent communication with customers and colleagues
Put forward ideas for suggestions for improvement for the team and wider department
Working in line with department KPI's
Correctly identifying prospects for recovery and proactive pursuit (dual insurers or liable parties)
Correctly identifying potentially fraudulent claims

Skills/Experience required:

Ability to work independently and as part of a team
Be accountable and take responsibility
Adhering to core competencies
Sharing experiences and knowledge
Positive attitude, approachable, helpful and friendly
Effective time management
Excellent customer service skills, exceeding expectations

Our Commitment to You
All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first.

We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays).

You also have the option to buy or sell up to five days of annual leave in addition to your allocation.