1st Line IT Technician - Reigate, United Kingdom - MFK Recruitment

MFK Recruitment

Verified Company

Reigate, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity for a 1st Line IT Technician to join our well-established client based in Reigate.

MFK Recruitment has successfully recruited 15 individuals to this company in the past 3 years, fantastic team with genuine career progression opportunities

1st Line IT Technician - job purpose:
This is the ideal role for an individual with some live experience in providing IT support. You should be passionate about providing exemplary customer service.

In this 1st Line IT Technician role, you will be working on-site at my client's office in Reigateand also occasionally visiting customers' sites locally, so it is essential for the 1st Line IT Technician to own a driving license/vehicle.

1st Line IT Technician - main responsibilities:

To manage all incidents and customer requests from receipt to resolution and closure
To ensure service level agreement standards are met
To promptly complete any admin paperwork and documentation
Keep accurate records of all site information using IT Service Management tools
Promote best practices and adhere to change control process
Accurately plan and organise a working week
Review scorecard weekly with Team Lead

1st Line IT Technician - skills & experience: