Sales and Customer Service Administrator - Redditch, United Kingdom - Morgan Advanced Materials

Morgan Advanced Materials

Verified Company

Redditch, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:
We use advanced carbon/graphite, silicon carbide, alumina and zirconia materials to engineer lightweight, low-friction bearings and seals.

These materials help solve the problems associated with the use of lubricants in extreme temperatures, corrosive or hygienic environments where access is restricted, and are engineered into products which provide customer-specific solutions.

Group Key Figures:
Revenue £950m (2021), ~7,500 employees, manufacturing in 30+ countries, and customers in 100+ countries. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities:

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- **Preparation and issue of customer quotations from in house system** - technical engineering background is an advantage, working through quotations from customers in a timely manner
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Order processing, using in house ERP System IFS to find customers part codes, prices informing customers if prices/revisions incorrect. Sending through order verification when orders complete. Completing shop orders for the orders ensuring we have material and capacity to complete these orders.
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Customers - setting up new accounts, part codes; completing surveys as required.
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Progressing/Expediting of customer requirements - working with production to expedite orders through the shop floor, keeping customers informed of any delay with orders should they arise.
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Customer liaison - dealing with customer enquiries, dealing with complaints preparing all paperwork prior to Quality managing, dealing with credits
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Reports

Reports weekly for Site manager and working with key account managers to send through daily reports to keep them informed of their customers.

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Follow up with customers on quotations completed
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Administration duties as identified to support site customer service team and site.

Qualifications:
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Competent with Microsoft Office packages and experienced in the use of production computer systems.
Effective communicator with experience using Microsoft Office
Knowledge of sales order processing, inventory control and manufacturing systems.
Numerate and literate with good communication skills
Structured and organised with proactive work ethic.
Ability to work to deadlines in a methodical and accurate manner.
Selfmotivated individual capable of achieving set objectives,

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