1st Line Support Analyst - Hemel Hempstead - Rise Technical Recruitment

Rise Technical Recruitment Hemel Hempstead

5 days ago

Description

Technical Support Specialist / Service Desk Analyst (EPOS)

A high-achieving and highly motivated individual is sought to develop their skillset through comprehensive specialist training in a niche sector.

The Opportunity

This exciting role offers the chance to gain technical expertise, work collaboratively within a close-knit team, and assume a leadership position as a technical specialist in a company renowned for staff development and career progression opportunities.

As a Technical Support Specialist / Engineer, you will provide critical support to the field service team by resolving hardware and software-related issues.

Key Responsibilities:

Managing technical escalations from start to finish
Offering support on hardware and software queries
Working in an office-based environment with flexible arrangements
Adhering to a 37.5-hour working week with rotated shifts

Requirements:

Experience in Software, Hardware, or Electro-Mechanical environments
Strong customer service orientation

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