Food & Beverage Supervisor - Service - London, United Kingdom - Origin Multilingual

Origin Multilingual

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

F&B Supervisor - £24,500 + service charge - Central London

Location:
London - Near river Thames

Type:
Full-Time Permanent

Client Profile:

Origin Multilingual is proud to announce we are Recruiting for a F&B Supervisor to join a boutique hotel in Central London.

Primary Duties:

To take responsibility for the operation of the Food and Beverage when on duty.
To perform all tasks to a consistent and correct standard as per Standard Operational Procedures Manual.
To ensure guests are assisted promptly and to the correct standards, upselling takes place, orders are delivered in a timely fashion, and the setups are according to the

manual.

To operate the POS computer systems and produce adequate reports at the end of each shift and record relevant information in the handover book. To handle all types of payment.
To operate the Bartech automated Mini bar systems.
To verify and control Mini bar deficits and spot check on Mini bar standards.
To monitor maintenance issues of the Bartech system and report to the Food and Beverage Manager.
To ensure all VIP amenities are delivered to the right room with the correct standards.
To promote a helpful image to clients and give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and to anticipate customer's needs whenever possible, to enhance quality service and in turn enhance

client satisfaction and to record in the handover book for follow up by the Food and Beverage Manager

To give full cooperation to any colleagues requiring assistance in a friendly and helpful manner.
To liaise daily with chef in charge to discuss specials and food availability.
Train and coach in a systematic and professional way to consistently achieve service standards and product delivery.
To ensure a complete knowledge by the whole team of food and beverage service techniques, all menus, drinks lists and specialties and served to correct standards.
To deal with customer complaints by following the correct procedures.
Supervisors are empowered to compensate a guest to the value of £30 per person, Line Staff the value of £10
To identify and report all health and safety hazards and maintenance requirements in the work place and follow up to ensure zero defects and record in the handover book.
To positively promote sales awareness within the department and maximize sales opportunities
To assist in controlling all operation costs.
To inform the Food and Beverage Manager of any team member who has performed in an unacceptable manner or any team member who is under performing.
To remain on shift beyond your scheduled time due to demands of the business to ensure guest satisfaction and ensure guests payment is complete
To carry out any duty reasonably requested by the Food and Beverage Manager and to be flexible in assisting around the hotel in response to business needs.

Personal Specification: