Ward Clerk/administrator - Birmingham, United Kingdom - The Royal Orthopaedic Hospital NHS Foundation Trust

The Royal Orthopaedic Hospital NHS Foundation Trust

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Royal Orthopaedic Hospital (ROH) is a centre of excellence for the treatment of a range of orthopaedic conditions and we continue to be at the forefront of orthopaedic care.

The Trust is the largest provider of elective orthopaedic surgery in the UK and provides routine and specialist orthopaedic services.

We take genuine pride in our friendly approach and treat others with respect and honesty - a philosophy that is reflected in the outstanding level of care we deliver to our patients and as a specialist elective hospital, we continue to push boundaries to deliver the best care possible.

We're on a mission to become the first choice for orthopaedic care.

The role will have a strong emphasis on data quality, customer care and taking a lead role in maintaining accurate patient notes and data both on the Trust's electronic systems and in the patient's medical records.

The ward clerk is the first point of contact in welcoming and answering patients / visitor queries on the ward.

They will provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork and a keen focus on the Trust's Vision & Values are essential.

Ensure all medical records are tracked in and out of the department.
Filing clinic letters in notes
Collecting and deliver medical records from all departments.
Answering telephone queries and supplying general information, referring to senior team members for advice where necessary.
Liaising with Medical Records, Appointments and relevant departments.
Confirming admission
Filing
Answer incoming calls, dealing with enquiries/queries redirecting calls where necessary
Ensuring booking forms are collected daily for the team
Photocopying
Ordering stationery
Book hospital transport where necessary
File all case notes correctly documenting appointment times and discharge date and complete admission book with all relevant information. Returning notes to the coding office
Provide administrative advice and support, i.e. typing of letters as required by the ward manager/sister/matron.
Mandatory Training
Take part in PDR each year

This is not an exhaustive list of duties and a regular review will take place with the postholder as part of their ongoing development and performance management.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience.

We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer.

We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.

Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

Criteria:

The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment.

You will also have good IT skills with a high level of accuracy and the ability to work individually and as part of a team.

The interview process will include assessments on literacy and numeracy as well as IT skills.

This is a fantastic opportunity for an administrative clerical position for someone who is passionate about making a real difference to our patients' lives and contributing to their patient journey.

For a detailed job description & list of main responsibilities, please see the attached job description document.