Operations Executive - London, United Kingdom - Wild Frontiers Adventure Travel LTD

Description

Job Title:
Operations Executive
We are seeking an Operations Executive to join our busy Operations Department at Wild Frontiers.

With ambitious plans over the next five years, now is the perfect time to join our team to help steer growth and help develop new and exciting adventure travel opportunities to some of the world's most fascinating destinations.

This entry level role is perfect for those looking to either start their career in travel or for those already in the industry who are wanting to move into an operational role.

The Operations Executive will report to the Head of Operations, and assist the Operations Department in a wide variety of areas, to include the following main duties:


MAIN JOB FUNCTION

• Create booking confirmations for our clients.
• Create and maintain Tour Leader profiles on our website.
• Responsible for balance payment reminders and chasers.
• Update client invoices and publish these to our Client Portal Area.
• Negotiate rates for pre and post tour services with our DMC partners at competitive prices.
• Maintain and manage our shared Operations inbox.
• Responsible for sending feedback forms and collating weekly feedback responses from clients.
• Assist Operation Managers (OMs) with obtaining visa supporting documentation for clients and staff.
• Assist with operational & crisis issues whilst tours are on the road.
• Assist the OMs with operational manifests (rooming, supplier updates, insurance and passport)
• Provide cover for all OMs when they are on leave, including managing multiple inboxes on occasion.
• Liaise with our DMC partners to book services.
• Create and manage client literature including Country Specific documents, PDIs and Visa Guides.
• Work with the Sales department on client bookings when required.
• Work with the Product team on hotel descriptions and the product database.
• Manage and be responsible for the operations of a small number of group tours. Max 10% of the role.
• Partake in the rotation of the 24hour emergency mobile phone (typically 6 weeks a year), once trained.
• Assist the OMs and our Head of Sustainability with managing the carbon footprint on our group tours.
• Assist the OMs and our Head of Sustainability with finding suitable social and environmental projects.

OTHER

• Represent the company at trade shows and attend networking events.
• Participate in training events and overseas FAM trips.
• Contribute and assist in other areas of the company as required.

KNOWLEDGE & SKILLS REQUIRED:

• Strong administration and organisation skills with excellent attention to detail.
• Experience handling previous administration work preferred.
• Ability to multitask.
• Ability to set and work to deadlines.
• Selfstarter and able to work as part of a team.
• Good working knowledge of Windows OS and Microsoft Office packages. Competency with database systems.
• A passion for travel is essential.

About Wild Frontiers

Our purpose:
To challenge perceptions and inspire connections

At Wild Frontiers, we believe sustainable and immersive travel can be a powerful force for good; breaking down barriers, dispelling myths and bringing people from different cultures and communities together.

Through expertise and first-hand knowledge of our destinations, we aim to create thoughtful and carefully crafted itineraries, which will leave a long-lasting positive impact on both our clients and the people and places we are privileged to visit.

Company benefits:

Working for Wild Frontiers offers you the opportunity to be a part of a dedicated team that embraces the exciting opportunities that sustainable and immersive travel brings.

Since our inception, we have bought together like-minded people who are passionate about our style of travel - venturing off trodden routes, supporting the communities we visit and helping to protect their precious environments, while offering our clients extraordinary experiences.

While we work hard to maintain our own high standards, we have a lot of fun (with a few tall travel tales) along the way.

• 25 days holiday per year (additional days with long service)
• Flexible and hybrid working (Central London office)
• Ongoing training and career development
• Service sabbaticals
• Paid volunteering days
• Monthly social gettogethers and summer and Christmas parties
• Cycle to work scheme
• A friendly and supportive environment
• Company pension (3% employer / 5% employee contribution)
• Staff travel / familiarisation trips to Wild Frontiers destinations
• Self-Investment Fund and Self-Investment Day

Diversity, Equality, Inclusion:


Salary:
£25,000.00-£27,000.00 per year


Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Paid volunteer time
• Sabbatical
• Work from home

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative: 1 year (preferred)

Ability to Commute:

• London, EC1V 4JB (required)

Work Location:
H