Camhs Crisis Senior Administrator - London, United Kingdom - South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The postholder will be responsible for providing a proactive, comprehensive administrative and secretarial service to a multi-disciplinary team, enabling the team to operate effectively and efficiently.

The administrator is often the first point of contact for families/carers and other members of the child/young person's network and plays an important role in ensuring a good patient experience and positive image of the patient.
To provide support to our Crisis Team, by receiving and managing patients' referrals, into the service.
Managing and overseeing the administrative component of the Trust patient database, i.e. inputting referrals and patient information, monitoring and updating operational data quality,
Checking that incoming referrals contain the required information and checking against the CAMHS database. Monitoring and tracking referrals through to duty and intake, ensuring that information is entered onto the
Communicating with families and referrers and answering queries on the progress of the
Management of preparation of referral decision letters using agreed processes.

The administrator is often the first point of contact for families/carers and other members of the child/young person's network and plays an important role in ensuring a good patient experience and positive image of the
To provide support to our Crisis Team, by receiving and managing patients' referrals, into the service.
Managing and overseeing the administrative component of the Trust patient database, i.e. inputting referrals and patient information, monitoring and updating operational data quality,
Checking that incoming referrals contain the required information and checking against the CAMHS database. Monitoring and tracking referrals through to duty and intake, ensuring that information is entered onto the
Communicating with families and referrers and answering queries on the progress of the
Management of preparation of referral decision letters using agreed processes.

By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care.

You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field.

SLaM delivered more than 14,000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels.

In addition, our working relationship with King's Health Partners allows those working at the Trust to get involved in academic research.

Administrative
To provide a professional and confidential administration service, to include typing; preparing correspondences; proof reading documents; photocopying; filing; scanning; dealing with post; having access to team members' outlook
To assist people in a helpful, diplomatic and tactful manner; screening and re

- routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where

To act independently to ensure daily tasks and ongoing workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality
Ability to work in an unpredictable pattern, dealing with frequent
Organise the booking of interpreters and translation of correspondence, where appropriate.
To arrange patient's appointments via Teams or faceface,
Attend meetings and produce minutes
To add referrals to the Trust patient database within 24 hours of receipt.
Trace patient NHS details via the National Tracing System.
Oversee the administrative/contracting component of the Trust patient database ensuring patient details are always updated and accurate, whilst adhering to timescales and data protection.
Monitor and update operational data quality information proactively to ensure targets and standards are met.
To contribute in the compliance of Health and Safety requirements as requested by management. May be required to become Health and Safety Champion depending on service need.
Support admin trainees and temporary staff, ensuring access to ICT and the relevant Trust policies.
To contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken. To add referrals to the Trust patient database within 24 hours of

Service Requirements

Assist teams with the development of patient information and team
To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good
To assist in service user feedback and
May be required to work outside of core hours, in line with service
To line manage staff, as

**Person