Service Advisor - London, United Kingdom - Chiswick Honda - London, W4 5YT
2 weeks ago
Description
Chiswick Honda - London, W4 5YTChiswick - Car Sales
Full time
Permanent
Salary:
OTE upwards of £32,500 per annum
Hours: 47.
25 hours per week, Monday to Saturday on a rota basis
Location: Chiswick Honda, 4 Power Road, Chiswick, London W4 5YT
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth, development, and a
_commitment to excellence_.
Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group has expanded its footprint, now spanning 10 sites across Hertfordshire, Bedfordshire, and West London.
As a
_multi-franchise business_, we represent a diverse range of leading automotive brands. Our success is a testament to the efforts of our dedicated team, now numbering over 400 staff.
Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
What you will be doing:
- Service Advisors arrange for customers' vehicles to be booked in for services of repairs
- Assist in the planning of the workshop, and liaise with internal departments including parts and the workshop, whilst being able to understand the instructions provided to complete works/ Job cards
- Record work completed, contact customers if additional work is required, check vehicles coming through the service department
- Keep our customers updated at every stage on the progress of their vehicle, and ensure we meet the customer lead timescales.
What we need from you:
- Full manual driving licence is required
- Previous experience working within an automotive service department
- A good listener, patient, with outstanding communication skills
- Must be computer literate with knowledge of MS Office packages
- Be committed, dedicated, able to work independently, multitask, and achieve deadlines
Our
_commitment to excellence_ has been recognised by prestigious accolades, including the
_Great Place to Work_ awards consecutively; in
_2022_ and
_2023_.In January 2023, we were awarded
_Best Place to Work for Well-being_, a testament to our dedication to fostering a healthy and supportive environment.
Furthermore, our achievements include being
_Highly Commended_ title at the
_AM Awards_ for
_Leadership and Diversity in May 2023_.Join us on a journey where success is not only celebrated but built upon a foundation of inclusivity, well-being, and exceptional leadership.
Salary
- OTE upwards of £32,500 per annum
Hours
Benefits
- 32 days annual leave (including bank holidays), increasing after 4 years of service, your birthday off paid, plus additional annual leave purchase scheme Familyfriendly benefits including Life Assurance from day one of joining us, Enhanced maternity, paternity & adoption packages Reduced rates on vehicle purchases & maintenance Recognition of long service, every 5 years Norton Way "Stars of the Month" award Free eye tests Improved Employee Assistance Programme Tech purchasing benefits Cycle to Work Scheme Staff referral bonuses Along with access to our benefits portal, offering 100's of savings for retail stores and hospitality venues.
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