Customer Service Advisor - Loughborough, United Kingdom - GLW Feeds

GLW Feeds

Verified Company

Loughborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

Founded in 1873, by George Llewellyn White, the first 100 years in the history of Geo L White Limited saw it as a trader of coal, feeds, fertilisers, and goods brought by train to the East Midlands.

GLW Feeds are one of the largest independent, family-owned livestock and speciality feed manufacturers in the UK, concentrating in roll, nut, pellet, and meal-form compound feeds.

In 1982, the decision was made to build a compound feed plant to manufacture and market a range of quality feeds over which the Company had complete control.

Significant investment since has resulted in a hi-tech computer-controlled production capacity of approaching 300,000 tonne capacity across two sites.

Both sites are very close to the M1, providing easy access for our 40-strong fleet of specialist lorries to supply feed across the country to your door.

The importance of remaining independent and family owned continues to this day.

Role Overview
To work as a member of the customer service team, within a busy and fast-paced.

Working alongside key departments and collaborating with our internal and external customers, to provide a positive and long-lasting customer experience within the agriculture sector.

Hours of work

Monday - Friday - Part Time Hours - Maximum 33 hours per week - 4 short days, 1 full day, flexibility can be discussed if successful.

Currently 1 in 4 Saturdays - 8am to 12pm - Rotation Based.

Currently 1 in 5 Bank Holidays - 8am to 12pm - Rotation Based.

Note:
Salary will increase on successful completion of probationary period.

Key Responsibilities

1. Sales Administration

Accurate and timely processing of orders in line with transport and production deadlines, set with clear KPI's within the team, whilst maintaining consistency accuracy throughout.

Accurate filing and record keeping of customer orders across multiple Microsoft platforms.

Provide administration support to other key functions to meet the business needs.

Efficient and legal processing of feed prescriptions.

Timely customer query resolution via appropriate processes and co-ordination/management.

2. Query resolution
Escalate where appropriate complex queries to customer service manager.

Record and deal with complaints accurately and timely, progress resolution where possible.

To investigate customer credits and examine relating orders.

To participate and prioritise in tidying and maintenance of AX and outlook.

3. Communication

Build and maintain personal, longstanding and trusting partnerships with customers, account managers and direct departments through open and honest communication.

Establishing constant rapports with standing order (repeat ordering) customers with daily and/or weekly interactions and having the ability to identify needs to achieve satisfaction.

Ensure that the "positive response" is at the forefront of all communication with internal and external customers but also one another within GLW Feeds.

Go the extra mile to engage with customers and provide a suitable solution.

Keep calm in a pressurised situation, whilst ensuring a positive can-do attitude and supporting fellow employees within and outside the customer service department.

4. Additional Support
Represent the customer service department and GLW feeds during internal/external functions.

Visiting sites and customer farms when required.

Spending time with different departments through-out the company.

About you
Excellent organisational and administrative skills with an ability to manage multiple tasks simultaneously.

Excellent verbal and written communication skills.

Good knowledge of MS Word, Excel, PowerPoint, and Outlook.

Attention to detail.

Ability to work in a fast-paced environment.

Experience of Sales administration and/or customer service experience.

Integrity and respect for confidentiality.

Pro-active, has a friendly manor and can use positive language and thinking.

Uses own initiative in everyday activities also in moving forward and can adapt the business change.

Taking ownership and to be tactful when dealing with difficult situations.

Benefits
Prospect for development.

Higher earning potential.

Internal and external training.

Company Pension.

On-site Parking.

Free tea and coffee making facilities.

Note

These roles and responsibilities will change from time to time and the post holder is required to undertake any additional duties as deemed appropriate.

Staff are required to participate in training, workshops and meetings considered relevant to their job.

Staff must carry out their duties with full regard to the rules, policies and procedures and conditions of service contained in their employment contracts and staff handbook.

Staff must adhere to all health and safety legislation. Staff must promote equality and diversity in the workplace. Staff are required to undertake any other task that is deemed reasonable within their skill set

Job Types:
Part-time,