Call Centre Assistant - Kidderminster, United Kingdom - Specsavers

Specsavers

Verified Company

Kidderminster, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Call Centre Team Leader

Location:
Kidderminster

Full Time hours to include weeking working

Salary:
Competitive Salary depending on experience

20 plus bank holiday days holiday

Healthcare cashback scheme (upon probation completion)

_ This role will be based in the call centre_
As our Team Leader, you'll make sure that the store runs like clockwork. That means supporting other staff, making sure they're familiar with systems and helping to deliver training. You'll also be responsible for handling orders and dealing directly with customers in the contact centre clinic.

At Specsavers, our Receptionists / Call Centre / Customer Service Advisors are essential in shaping the beginning of our Customer's journey.

We're looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help - a friendly and professional approach is essential.

Joining our team, you'll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.

Answering all telephone calls in a prompt, clear and friendly manner
Transferring calls efficiently
Responding to customer enquiries
Ensuring customer details are captured accurately when booking appointments
Dispensing over the phone
Triaging patients with eye & health concerns

Join our team and you'll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers.

We'll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

At Specsavers, we do everything in our power to help people like you get the career you want. Why? Because we know that our supervisors are responsible for providing outstanding service.

So, you can expect not just support and encouragement, but the kind of career development and training that are only available through a large - and growing - business like ours.

For a role such as this, you will need previous leadership experience. Equally important are good customer care skills.

You'll combine both to offer a highly professional service that will result in repeat business, increased profitability and an excellent reputation for your store.