Contact Centre Executive - London, United Kingdom - Bright Horizons Family Solutions

Bright Horizons Family Solutions
Bright Horizons Family Solutions
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Contact Centre Executive

Salary:
£22,500 per annum

Hours: 37.5 per week, Monday to Friday

Job Type:
Permanent, Fulltime

Location:
London

Purpose of Role:


The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer service experience to all incoming calls.

You will be accountable for following up on all enquires, ultimately growing revenue and securing Back up Care.


What you'll be doing;

  • 90% of role will be handling inbound calls by telephone, providing information, booking personal tours and taking reservations for Back Up Care business
  • Currently home based following COVID19, However, you may be required to possibly return to an office based environment
  • Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following their booking or enquiry
  • Educate customers on Bright Horizons' Back-Up Care, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines, whilst assessing their care needs
  • Complete and record enquiry data accurately, to incorporate full case Management
  • Provide followup communication and/or update expectations with customers, in accordance with agreed upon timeframes
  • Meet minimum performance standards
  • Assist customers with escalations when appropriate
  • Maintain a highlevel of customer satisfaction.

What we need from you;

  • Previous experience within customer services, inbound Contact centre being advantageous
  • Customer service experience
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