Project Support Officer - Leicester, United Kingdom - Arden and GEM Commissioning Support Unit

Arden and GEM Commissioning Support Unit

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Project Support Officer required on a permanent basis in a busy Programme Management Office supporting the Business Intelligence function.

Working predominantly in the Leicestershire area with potential for remote working, the post holder will work directly to Project Managers within the Business Intelligence Programme Management Office (BI PMO), providing support within Arden&GEM Commissioning Support Unit (CSU) to the BI Programme.

This role is an essential component of the on-going development and delivery of robust arrangements across the customer base and sits within a multifunctional Programme Team, active in the delivery of an on-going programme of local and national Informatics work streams/initiatives to support the delivery and transformation of the BI services.

This includes projects/change initiatives, business as usual maintenance including issue resolution and customer engagement activities, working closely with Regional CSU delivery partners, NHS England Commissioning Hubs and National Support Team and internally within Arden&GEM CSU, as required.

Arden & GEM is a leading commissioning support organisation with over 900 employees located throughout England.

Our people and solutions are not afraid to push the boundaries when playing an integral role in helping customers to meet the challenge of building integrated and sustainable healthcare.

In 2019, Investors in People awarded us "We invest in people, silver accreditation".

We deliver a range of transformational solutions, business support and clinical services to customers including: Clinical Commissioning Groups, NHS England, Sustainability and Transformation Partnerships, Integrated Care Systems, NHS Trusts, GP surgeries and local authorities.

As a trusted partner for our customers we work collaboratively with a shared vision of delivering better health outcomes for patients.

We recruit passionate and innovative people, wherever they are in their career, from new starters to experienced professionals.

Our diverse service portfolio creates opportunities in a wide range of disciplines from accountancy and project management to data analysis and pharmacy, covering a broad number of roles such as administration, management, specialist and clinical.

If this sounds like you, and you are interested in growing a career providing high quality sustainable services, this is your opportunity.

Support and facilitate programme delivery, particularly in relation to NHS England and Regional CSU delivery
Provide day to day operational Project support to the Direct Commissioning Managers and other members of the senior Business Intelligence Delivery Team.
Acting as a point of contact for the Programme Team, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members.
To support implementation of the nationally developed and Regionally agreed Service Level Agreements between NHS England and CSUs.
Provide support, training and advice on all matters relating to identified projects/workstreams, for example, BI transformation programme, ongoing service delivery and cocommissioning initiatives.
To provide knowledge and expertise to customers, in their utilisation and optimisation of the BI tools and design/redesign of internal business processes, to facilitate the capture of robust, high quality clinical data, that will inform clinical commissioning and improve health and care delivery.
Provide day to day 'operational' Informatics expertise to the designated Project Manager and other members of the senior Team.
Support the designated Project Manager, deputising where necessary. Be prepared to take a lead on smaller projects under the supervision of senior managers.
Facilitate and support meetings and workshops, taking notes/action points where necessary e.g. Service Delivery Meetings, Project Team Meetings, Board meetings etc.
Assist with the compilation of project reports and documentation ensuring that information can be reviewed by the project team and Board in a timely manner.
Maintain all necessary records to a standard that will meet audit requirements including for example, project deployment plans, milestone/exception reports or any other reports that are a requirement of the specific initiative(s).
As a member of the Team, contribute to a seamless response to the needs of the customers and the organisation, maintaining a professional approach and leading by example at all times.
At times the post holder will be expected to work independently and lead specific work streams, only referring directly to the Team Manager or individual Project Manager to discuss particular concerns or issues by exception or when a steer is required.
To support peers/colleagues within the team to ensure that they are able to deliver against customer SLA requirements and responsibilities.
Excellent interpersonal skills with the ability to communicate effectiv