Property Compliance Administrator - Worcester, United Kingdom - ludlowthompson

ludlowthompson
ludlowthompson
Verified Company
Worcester, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

We currently have a Property Compliance Administrator role at our Worcester office, working 36 hours a week across 5 days (hours are negotiable).

There will also be ability to work from home once training and induction are complete.

The Property Compliance Administrator will participate in the delivery of high quality residential management services for ludlowthompson.

The role will provide various compliance services to support and assist our residential property management department.


The Property Compliance Administrator supports as part of the central support function to the company reporting directly to the Maintenance Manager, in delivering services to customers, property management, finance, lettings and sales teams.


Core Tasks include:


  • Client Interface
  • Client Database Management & Reports
  • Deposit & Utility Queries guidance
  • Guidance for compliance issues for Landlords and Tenants
  • Compliance Audits
  • Review and update of legal documents
  • Investigate, record and report to appropriate managers to ensure departmental procedures and practices are in line with company policy and procedures
  • Undertake invoicing and administration tasks for the department as requested.
  • Carry out filing, and other administrator duties as required
  • Support the maintenance and compliance team where required.
  • Undertake any projects or programs to aid with the companies directives.

Experience & Qualifications

Required:


  • PC literate & familiar with Excel & Word
  • Ability to rapidly gain a good understanding with unfamiliar computing systems
  • Customer Service experience
  • Excellent communication, telephone manner
  • Able to work with minimum supervision and under own initiative

Preferred:


  • Knowledge of gas, deposit, and lettings legislation
  • Previous experience in a process auditing role
  • Previous administration skills in a busy department

Personal Qualities & Skills:


  • Inquisitive & questioning approach
  • Strong communication skills
  • Ability to work under pressure & meet tight deadlines
  • Enthusiastic team player
  • Customer focused & able to produce work of a consistently high quality
  • Self motivated
  • Ability to manage own time and work load, work alone without direct supervision
  • Attention to detail
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