Customer Service Advisor - Warwick, United Kingdom - Recruit123

Recruit123

Verified Company

Warwick, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Trainee Position

Are you interested in working with an enthusiastic team in an exciting environment, where customer service is paramount?

Our client is a fast paced growing business who have increased their GWP from 8 million to 12 million in 4 years.

They are now looking to hire a Trainee Customer Service Advisor. No experience necessary although exposure to customer service roles would be an advantage.

As a member of the team you can expect full training and support. Attractive remuneration and opportunities to progress with a clear personal development plan in place for you.

The culture within the agency is positive and fresh and they offer full support to all employees and actively promote the ethos of doing what you are best at.

What we need from you as a Trainee Customer Service Advisor:

No experience necessary although exposure to customer service roles would be an advantage
Be friendly, proactive and ready for a challenge

They have at least one role available but due to internal movement, they are likely to have additional positions available - this could be located at any of their offices in:
Warwick, Stratford upon Avon, Henley-in-Arden and Pershore.

There would be a requirement, potentially to be available, for training at any of the sites however this will be discussed at interview stage.

Responsibilities and Duties:

Inbound calls from customers processing changes to car, home and equine policies
Occasionally will do new business quotes when required
Ensuring correct documentation is printed and forwarded to customer in correct timescales
Supporting colleagues with queries/adhoc tasks such as taking payments over the phone
Liaising with underwriters to get the best outcome for the customer whilst maintaining a logical business outcome

Training:

Full training and support offered to gain necessary 'licensing' for role. Beyond that PDP created to outline roadmap of progression depending on personal desire

Salary/Package:
£18,000 to £21,000 per annum

Hours:

Monday to Friday: 9am to 5pm. No weekends. Open to part time or flexible hours within the opening hours. Ability to work from home as and when.

Benefits: