Customer Services Advisor - Basingstoke, United Kingdom - Wote Street People

Wote Street People

Verified Company

Basingstoke, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
£22,000 - £26,000 per annum

Location:
Basingstoke, RG24 8PE

Working Hours:37 hours per week.

09:00 am - 17:30 pm, Monday to Friday, Office based only

Move Manager / Customer services Advisor JOB PURPOSE**:
You will be an excellent communicator who takes pride in meeting your deadlines and consistently delivers.

**Move Manager / Customer services Advisor

RESPONSIBILITIES:

One point customer contact throughout the customer journey.
Understanding the customers' needs and improve the customer experience.
Maximise sales opportunity.
Ability to up sell products and services.
Work to company and legal standards when processing documentation.
To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing.
Maintain excellent customer service and communication standards at all times work to KPI's ensuring targets are met.
Take part in team meetings and briefings when planned.
Ability to problem solve.
To build and maintain effective working relationships within the team.
Other duties as required.

Move Manager / Customer services Advisor KPI's**:

Effective management of all incoming calls and enquiries.
Increase in enquiry base.
Conversion of enquiries to quotes.
Cash management.
Customer queries and complaints managed.
Improvement to budgeted claims percentage.

Move Manager / Customer services Advisor SKILLS, KNOWLEDGE & EXPERIENCE**:

The ability to actively listen.
Ability to work with others and share best practice.
Be enthusiastic, self motivated and positive in your approach with a "can do" attitude.
Have excellent organisational skills with the ability to prioritise workload.
Exhibits flexibility, be adaptable to change.
Customer Centric, create a great customer experience.
Ability to communicate effectively on all levels.
Excellent time management, with the ability to work well under pressure.
Build rapport with customers.
A passion for completing all tasks to the highest standard and be driven by results.
Have the drive to succeed.

Proficient IT skills