Apprentice Customer Service Representative - Solihull, United Kingdom - Metro Bank PLC

Metro Bank PLC

Verified Company

Solihull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Team Retail & Business Banking

Location Solihull

County West Midlands

Ref # 19954

Closing Date 31-Jul-2023

Our promise to you

We will make sure that you are wellrewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and number of colleague discounts
We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).
Upon completion of training, you will receive a salary uplift.
We are also all about balance, we offer the opportunity for a compressed shifts and parttime shifts, built around your role and home life, wherever possible.

What your Apprenticeship Includes:

Level 3 Apprenticeship in Financial Services
Professional Banking Certificate from the Charted Banking Institute
15 months programme (can graduate sooner after 12 months)
Can go through learning journey on programme with pay increases

Bonus

Perm benefits
In house training provider
3 hours selfstudy on the job a week built in nothing goes home

What you will do:

Greet and welcome customers, providing exceptional customer service at all times
Manage cashier transactions, supporting customers with daily banking, including cash, card, and cheque handling
Identify and address customers' needs and advise them on our products and services accordingly
Open and manage personal and business accounts
Provide loan and credit card facilities
Take full ownership of customers' queries through to resolution
Help customers with the Magic Money Machines and Safe Deposit Boxes
Actively participate in the store events
Support new colleagues joining Metro Bank (you might even become their Buddy)
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

What you will need:

GCSE Math and English grade C or above
No qualifications in finance or banking
Receiving NO funding for any other qualifications
Residency in the UK for 3 years
Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
Ability to balance building relationships with your customers with attention to detail we are a bank after all
Strong computer skills with working knowledge of Microsoft Office
Be flexible to work a variety of shift patterns over the seven days Metro Bank are open
Ability to deliver excellent customer experience in a very fast paced environment (our Stores are often very busy)
Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you do need experience of dealing with customer service queries

**Important Footnote