Mobility Aids Call Handler - Harlow, United Kingdom - British Red Cross Volunteer

British Red Cross Volunteer
British Red Cross Volunteer
Verified Company
Harlow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Why we want you:
We need volunteers like you to ensure that everyone who needs one can access a wheelchair.

Each year we hire out or loan over 75,000 wheelchairs to help people to get around after an injury or illness.

In this role you will be taking calls from our customers helping them to get moving again.- Tasks: Answering phone calls from members of the public.


  • Providing practical support to individuals such as information on the various equipment the Mobility Aids service can offer.
  • Providing emotional support to distressed individuals.
  • Accurately recording information using our IT systems.
  • Signposting the public to other British Red Cross services and external agencies
  • Skills:
Being able to respond to distressed individuals in a calm and responsible manner.

  • You will be IT literate.
  • Able to recognise the signs of stress in yourself and others and be aware of your support options.
  • Willing to undertake training that is appropriate for the role.
  • Willingness to use a Telephony system
  • Benefits:
Comprehensive free training so you can represent the Red Cross with confidence.

  • A great opportunity to develop your existing skills and to gain new ones.
  • Reimbursement of reasonable outofpocket expenses when on duty.
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