Receptionist & Administrator - Wigan, United Kingdom - Millenium Care UK

Millenium Care UK

Verified Company

Wigan, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Full Time
- fixedTermContract

40 hours per week

Lakeside Care Home are seeking a Receptionist & Administrator for maternity cover until June, the role will potentially lead to a similar role at Langtree Care Home upon its completion.

Millennium Care is a provider of Nursing, Residential and Specialist Care. We have numerous care homes across the Northwest. We are committed to the well-being and person-centred care of our residents. We are looking for a friendly and welcoming individual to join our busy team as a full-time receptionist/administrator for our Lakeside Nursing Home in Wigan until June.

Working Hours:
Monday to Friday 09.00am pm

Salary:
£10.92 per hour.

OBJECTIVE:

Our objective is to provide a secure and caring environment with a homely atmosphere and to provide care and practice appropriate to individual residents of the highest possible standard.

PURPOSE OF JOB:
Meet and greet visitors. Carry out general administration and telephony duties as instructed.

DUTIES AND RESPONSIBILITIES:

Ensure that the conservatory/reception area is always welcoming and appropriately maintained. Keep the area tidy and clutterfree.
Answer incoming telephone calls in a friendly and professional manner and transfer the call to the relevant person or department. If there is no one available take a message and ensure that the correct person receives the message.
Deal with all complaints in an empathetic manner and escalate as appropriate.
Welcome visitors with the highest standard of customer service, give assistance to visitors and residents as required.
Ensure deliveries, including medication, received at reception are given to the appropriate person and that medication is not left unattended at reception.
Manually and electronically record all admissions and discharges of residents in the relevant databases and files.
Prepare notices and posters and display them on the correct notice board for residents, staff and visitors where required.
Accept and receipt monies and cheques paid into the home via the post or by visitors.
Money from petty cash and the residents' cash book is to be recorded daily and reconciled weekly.
Be familiar with Fire Drill, Safety precautions and COSHH
Maintain occupancy records electronically on relevant software to ensure data is always up to date.
Complete the new employee profiles on relevant software.
Liaise with head office on payroll matters and collate annual leave, sickness and HR data.
Maintain employee annual leave on relevant software.
Ensure each new resident/family member completes and returns a service users contract and file manually and electronically.
Ensure all filing is in the correct section of the file and up to date.
Update and maintain the Next of Kin database ensuring all information is correct on a monthly basis.
Ensure employee files are maintained and updated with relevant information on a monthly basis.
Maintain the employee database ensuring all staff contact details are kept up to date and any changes are recorded in the relevant software.