Psychology Services Team Member - Edinburgh, United Kingdom - First Psychology Ltd

First Psychology Ltd

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Psychology / Wellbeing - Graduate Programme
First Psychology is a leading independent provider of counselling, psychological therapies and wellbeing interventions in Scotland. We have expanded rapidly with over 120 Practitioners providing therapy across 11 centres throughout Scotland.

First Psychology provides services to self-referred clients including individual adults, couples, families and children. We also operate a commercially focused service providing therapy, rehabilitation training and consultancy to businesses, organisations and legal referrers.

We are increasing our CPD and training outputs, developing partnerships with the third sector and expanding into new locations both within the UK and internationally.

First Psychology is a people business where relationships really matter.

Due to continued growth on our service we now have a vacancy to join our team office in Edinburgh.

In this role you will be undertaking a range of tasks assisting clients to find the right therapeutic practitioner and approach for them, to make and manage bookings, and to support to our organisation and our operation in a range of other ways including administration, business support and practice management.

It is a demanding but rewarding client focused role and you will play a key role within the team.

Training and skills enhancement is built into the role and postholders will follow a personalised development plan leading toward an increasing level of responsibility for a specific function within our organisation.

You will have access to our services team learning programme and will be able to participate on a range of certificated training courses provided via our in-house training institute, attend our annual practitioner conference and participate in a range of associated activities linked to the community focus of our organisation.

Duties:

Advising and signposting clients to the appropriate therapeutic service and practitioner within our service
Using a customer focused approach to filter, assess and help with client queries and problems
Liaising with practitioners to develop effective responses to complex enquiries, including those linked to safeguarding
Working to ensure that clients receive the best possible service
Being a point of contact for business and EAP clients, providing a client management service where required
Managing bookings, taking credit/debit card payments, updating spreadsheets and maintaining databases.
Assisting with the administration of training events, and undertaking other 'externallyfocused' activities in support of the organisation
Undertaking project management and support activities linked to key aspects of our service
Participating and contributing to operational meetings; identifying challenges and opportunities for further developing the quality of service offered to clients
Assisting in the management of our clinical venues

Skills Required:

Exceptional interpersonal, communication and rapport building skills, with the ability to offer a sensitive yet effective service to our clients and colleagues
Great planning and organising skills, with the ability to work on your own initiative and make autonomous decisions consistent with organisational practice
An ability to multitask in a fast paced environment where priorities can change in line with service demands
Strong problem solving skills with a high attention for detail as well as the ability to think through challenging situations and find solutions where necessary
Highly developed team working skills, and a strong 'teamfocused' ethos in your approach
Personal integrity and the ability to be a mature and responsible presence in our organisation
An understanding of, or willingness to learn about, key issues in contemporary psychology and counselling approaches to mental health
Computer literacy and highly developed computer skills (Word, Excel) etc

Qualifications Required:

To Apply:

Please provide your CV and covering letter detailing your suitability for the role

CLOSING DATE FOR APPLICATIONS - 12pm 7th April 2023.
Interviews will be held week commencing 17th April 2023

Salary:
£21,000.00 per year

Schedule: