Service Advisor - Edinburgh, United Kingdom - Peter Vardy

Peter Vardy

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Advisor - Peter Vardy CARZ

Seafield Road, Leith

Up to £23,000 Basic DOE + with an OTE of up to £27,600 + Exceptional benefits

45 hours per week

Peter Vardy Ltd is a young, innovative, and fast paced, family run company - here to push boundaries to ensure we remain the best at what we do - selling cars.

We are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.

Our newly branded CARZ dealership on Seafield Road Leith is looking for an experienced Service Advisor to join the team on a full-time permanent basis.

In return we are offering fantastic earning potential up to £31,000, Net Better Off Benefits, exceptional working environment, and opportunities to develop you career

Our Service Advisors are an important component that works as a link between our guests and our workshop.

It's a tricky role, where one foot is in the engine room and the other foot is in the showroom.

From welcoming guests, you'll ensure their smooth journey; from agreeing service or understanding repair requirements; to booking in work and presenting the completed job.

Along the way, you'll liaise with our parts team, suggest additional products and services to the guest, and make sure all invoicing is shipshape.

It's all about giving our guests peace of mind.

You must have an enthusiasm for guest experience and a passion for the industry with the confidence to deliver an outstanding service to our guests.

Duties of a Service Advisor

Always able to greet Guests in an enthusiastic and positive manner to maintain customer retention and satisfaction.
Exceeds manufacturers national average CSI score.
Ensure adhere to Service Core Process at all times.
Enters all required information into IT systems in a timely manner to provide accurate and comprehensive Customer Relationship Management (CRM) data. Ensuring compliance with all aspects of Data Protection.
Provide a thorough and accurate explanation of all additional work recommended, optimizing any additional selling opportunities from this as well as upselling from the VHC and the sale of Service Plans.
Responds to and resolves all customer issues direct to them within the communicated PV guidelines.
Exceed service business plans.
Complies with company policy regards to system housekeeping
Maintain and develop Advisor knowledge through attending various training courses and developmental activities as required.

What we are looking for:

Experience working as a Service Advisor or a similar customer service/sales role.
Exceptional customer service skills
Target driven
Excellent communication skills and warm telephone manner
Ability to multitask within a busy environment
A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
Computer literate

Your Net Better off

Financial Wellbeing

Best pay scheme for best performance

PV Cares

Employee discounts and Lease car options
High Flyers incentives
30 days holiday plus more for long service

Mental Wellbeing

Mental Health MOT's
Dedicated In house counselling team.
Mental Health First Aid Training (Manager)
Life Assurance
Flexible working options

Physical Wellbeing

Covid health and safety measures
Access to PV Wellness and Fitness App
Vardy Vacation Programme
Cycle Scheme

Spiritual Wellbeing

Company Chaplin support
Giving back programme
Mentor Programme

Colleague Events

Family events, Children's Christmas party, V in the Barn, The Ball

If you would love to be part of our Peter Vardy family, please APPLY now with an up to date copy of your CV.

We look forward to hearing from you soon.

Experience:

- service advisor: 1 year (preferred)

Job Types:
Full-time, Permanent

Salary:
£21,000.00-£23,000.00 per year

Benefits: