First Line Support - Dartford, United Kingdom - Explore Group

Explore Group

Verified Company

Dartford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1st Line Support - Dartford - £30,000

We're currently partnered with an IT services company, who are looking for a number of 1st Line Support Engineers to join the team on a permanent basis.

Responsibilities:

Diagnose and resolve technical problems pertaining to hardware, software, and networking.
Offer assistance for client's mobile devices, desktops, laptops, printers, and other technological devices.
Record technical glitches and their solutions in a clear and succinct manner.
Elevate intricate issues to senior engineers when necessary.

Requirements:

One or more years of practical experience in technical support or a related field.
Proficiency in Windows, Microsoft Office, and Microsoft 36
Knowledge of fundamental networking concepts and familiarity with network infrastructure.
Exceptional communication skills and a strong orientation towards customer service.
Capability to work autonomously and collaboratively within a team.

1st Line Support - Dartford - £30,000