Customer Onboarding Consultant - London, United Kingdom - Compass Education

Compass Education

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us

At Compass, our people are united by a common purpose to make the school day more productive, more impactful and more enjoyable.

We're a global provider of School Management Information Systems (MIS) and already support over 2,000 schools across Australia, Ireland, and the UK.

We've just embarked on an exciting journey of growth and are looking for passionate people to join us for the ride.

We want thinkers and problem solvers, who celebrate diversity and thrive in a collaborative team environment to join us and help us transform the lives of teachers, students, and parents all over the world.

You'll work as part of a fun, hardworking team who takes ownership of their work and loves to celebrate successfully delivering wins for our customers and for Compass.

About The Role

As a Customer Onboarding Consultant, you will be assisting schools in their migration to using Compass as their School Management Information Systems (MIS).

You will educate new customers, help solve technical problems, and ensure the smooth adoption of our products and services.

Responsibilities And Duties

Meet with the school, virtually or in person, to understand their requirements and allay any fears. Familiarise yourself with the Scope of Work provided by the Business Development Manager
Provide an excellent onboarding experience to all schools, including establishing strong relationships with new customers, developing a deep understanding of their needs and purpose for purchase
Ensure the school is communicated with at all times and manage expectations
Clearly communicate the school's roles and responsibilities in the process
Record customer onboarding needs, requests, and questions in the school's folder in GDrive and communicate to key Compass stakeholders
Develop and improve documentation and processes to enhance and streamline the onboarding experience
Listen carefully to information provided by customers and ask clarifying questions to leverage Compass's software platform in the best way possible, this includes identifying potential for upselling opportunities
Ad-Hoc tasks as directed by your manager

Requirements:

About You

A true passion for putting the customer first
Confidence in Public Speaking
Strong written and verbal communication with excellent interpersonal skills
Highly proactive, with the ability to think both creatively and technically
Highly organised, with excellent time management, and attention to detail
Ability to work autonomously but also work well within a team environment
Experience in schools is preferred but not mandatory

Technical Skills:

Analytical and problemsolving skills
A drive to continually improve processes and systems
The ability to plan, prioritise and work on several projects at once
Ability to manage your own time and ensure project administration tasks are kept up to date

Benefits

What's in it for you

Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
Competitive Salary
25 days annual leave
9.5% Employers Pension
Flexible working culture flexihours, hybrid working environment
Professional development opportunities as part of a growing scaleup team
It is a really exciting time to join Compass, as we are growing fast and are in a strong and unique position to embark on our next chapter of organisational growth, across domestic and international markets, we need people who want to grow with us._
Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees._

**Annual Salary Range: £25,000 - £30,000 GBP