Wellbeing Support Worker - Watford, United Kingdom - W3RT

Description

Role description

Line Manager:
Assistant Manger Community Wellbeing


Place of work:
Holywell Community Centre


Contract:
Full time


Salary:
£23,500 FTE, this includes an allowance of £500 for working unsociable hours at weekends and on bank holidays

Summary

The post-holder will be part of a team that will deliver, promote, develop and record W3RT's range of wellbeing activities and services.

Specific responsibilities

Support Workers will need to work in some or all the following roles:

• accepting, triaging and recording incoming referrals.

- making outward referrals and liaising with other services and community groups.
- making wellbeing calls and providing telephone support.
- designing and hosting on-line wellbeing activities.
- planning and hosting regular wellbeing clubs.
- hosting or supporting reminiscence groups and other social or creative activities.
- planning and delivering out-of-club activities such as walks and social events.
- recruiting and managing volunteers and volunteers' tasks.
- managing and delivering a range of specific services (shopping, prescription collections,

community cars, formal befriending, etc).
- planning and supporting occasional flagship events and celebrations.
- soliciting feedback and carrying out surveys;
- recording all activities in agreed systems.
- ancillary administration, promotion, community and partnership work related to the above.


Knowledge, Skills and Behaviours
The post-holder must demonstrate and maintain the following knowledge, skills and attributes.


Knowledge

• An understanding of the problems and issues faced by older and/or vulnerable people and carers

especially in relation to health and social care

• A good working knowledge of our local community
• Knowledge of particular needs around eg carers, loneliness, mental health, poverty, protected

groups, ex-service personnel

• An excellent understanding of good service
• An excellent understanding of professional boundaries
• An understanding and awareness of risk assessments and safeguarding
• A keen understanding of privacy, data protection, data consent and GDPR
• An excellent understanding of referral processes and the range of local services and activities
• A good understanding of the barriers that those in need might face in accessing support
• A high level of competency in ICT including all systems used by the service
• A working knowledge of volunteering good practice
• A good understanding of the discipline needed to secure good quality data

Skills

• Excellent listening skills
• Able to establish trust with people from all backgrounds
• Able to put people at ease and feel more confident
• Able to support people to be more aware of risks and take better decisions
• Able to work with vulnerable people to identify need and make effective referrals
• Able to host group discussions and encourage people to contribute
• Able to work with individuals to identify key and agree action plans / referrals
• Can put individuals at the heart of delivery
• Ability to empower and develop volunteers to achieve better results
• Able to record all activities accurately, correctly and consistently and in a timely fashion
• Excellent administration and multitasking skills.
• The ability to work to deadlines and manage competing priorities effectively.

W3RT Behaviours
All W3RT staff are expected to consistently display the following behaviours.

Teamwork

• Remember you are a valued part of W3RT's team be proud of your role and of the trust.
• Ask for support, guidance and training where needed and wherever possible, offer the same when requested of you.

Integrity

• Be transparent and avoid any direct or indirect conflicts of interest or loyalty.
• Work to complete any project or commission you have agreed to undertake.

Inclusion

• Be welcoming and supportive to all parts of our community, respecting everyone as a fellow human individual with their own beliefs, values, preferences and independence.
• Respect the wellbeing, dignity and privacy of our service users ensure vulnerable people are supported and share any concerns about their wellbeing.

Innovation

• Contribute to discussions to ensure that W3RT's activities, programmes and services are the best possible.

Impact

• Listen and ensure our services are personalised to deliver the best possible outcomes for everyone.
• Record your work accurately to help us improve services and demonstrate our impact.

Salary:
£23,500.00 per year


Benefits:

• Company pension
• Flexitime
• Health & wellbeing programme

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Watford/ Watford and

Three Rivers District:
reliably commute or plan to relocate before starting work (required)

Work Location:
Hybrid remote in Watford