Customer Service Assistant - Colchester, United Kingdom - Ultimate Banking Ltd

Ultimate Banking Ltd
Ultimate Banking Ltd
Verified Company
Colchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Full time
Description

Do you love helping customers? Are you a natural people person? Being a Customer Service Assistant in the Colchester branch for the Saffron Building Society will allow you to be yourself.

By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face.

The people are the beating heart of the Saffron Building Society, and it takes each and every one to provide the service they are rightly proud of.


The day to day role:


  • Ensure there is a high level of customer service at all times by providing an efficient and accurate counter service to all members.
  • Carry out counter transactions for all account types, in accordance with the Society's Policy & Procedures and regulatory standards.
  • Supporting all members over the phone/live chat with any queries relating to their online account or other business needs

To be successful:


  • You will have excellent customer service ability.
  • Be able to work onsite Monday to Friday with alternate Saturday mornings (paid at time and a half)
  • Excellent communication skills.
  • Preference for the ability to drive.

Benefits:


  • Recognition Scheme
  • Discounts through Saffron rewards
  • Annual bonus scheme
  • Physical, mental and financial wellbeing support
  • Pension, Life Assurance & Income Protection
  • Holiday exchange
  • Staff Mortgage Benefit
  • Cycle to work scheme
and lots more


Job Types:
Full-time, Permanent


Salary:
From £20,300.00 per year


Benefits:


  • Company pension

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Yearly bonus

Application question(s):

  • Can you travel occasionally to both Halstead and Haverhill if required?

Work Location:
In person


Reference ID:
PO195
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