Assistant Service Manager - Inverness, United Kingdom - Highland Home Carers

Highland Home Carers

Verified Company

Inverness, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reporting to:
Service Manager

Salary/Hourly rate:
£27,500 - £29,500 per annum (Dependent on experience)

Contract:
Permanent

Location:
Inverness

Hours: 37.5 hours per week + on call responsibilities

Benefits of working for HHC:
Competitive Salaries
Free Training delivered at our Adult Social Care Academy
SVQ opportunities
6.2 Weeks Holidays
Free Uniforms and PPE (where required)
Contributory Pension Scheme
Mileage payments at 35p per mile
From early 2023 we will be using a new care planning system, Care Planner, and colleagues will have the ability to access Early Pay (a system that allows you to draw down your salary in advance of the monthly pay date)
Access to an Employee Assistance scheme
The ability to join the Blue Light Card scheme

Highland Home Carers is an employee-owned organisation: One of the major independent providers of home care and support services in Scotland.

Highland Home Carers are looking for an Assistant Service Manager to join our Care at Home Team in Inverness.

Highland Home Carers Ltd provides professionally trained Care Practitioners and Support Practitioners to support local people, enabling them to remain in their own homes in the community.

As an Assistant Service Manager, you will be responsible for assisting in the Operational Management of the Care at Home Services, under the direction of the Service Manager, to provide a high standard of care to the individuals we support in the community.

On occasions, you will deliver care yourself.

You will have proven experience of working in a social care role and will already hold a qualification in Social Service & Healthcare, at SVQ Level 3 or equivalent.

You will have experience of carrying out person-centered assessments and compiling outcome-focused care plans.

You will also have experience of liaising with NHS and other professionals and outside agencies about referrals for people who need care.

Key in this role will be strong communication skills, with an ability to build rapport and develop effective relationships with internal and external stakeholders.

Ideally you will have a specialised area of practice (e.g., nutrition, diabetes, dementia) or an interest in developing one.

This role is full time, working 5 days per week. You will also be required to undertake on call responsibilities out of hours on a rotational basis.

Job Purpose

To assist in the operational management of the Care at Home Service under the direction of the Service Manager.

Primary duties and responsibilities

Assist in the effective management and development of the Care at Home Service including the management of the Service Administrators and Practice Support Technicians under the direction of the Service Manager.

Ensure that the service is delivered with sensitivity and that the clients rights to privacy, dignity, respect, confidentiality and choice are maintained at all times.

Establish and maintain good working relationships with the people we support, colleagues and care/support workers

Support the direct reports to ensure the service operates within the standards prescribed by national and local policy and practice.

Assist in maximising sales and gross margin through the development of new and existing contracts.
Receive and respond to all referrals; ensuring the initial outcome focused assessment is completed.
Devise and maintain client files, care plans and computerised records to make sure they are up to date at all times

Ensure the completion of supervision sessions with each member of your designated staff team at least every 6 months; this includes practical supervision in the field, further ensuring that any issues identified are followed through and addressed.

Meet with new care workers ensuring they are sufficiently trained prior to allocating workload in line with safer recruitment policies and making sure supervision sessions are completed during their probationary period.

Carry out regular reviews for your client group ensuring all stakeholders are made aware of changes and all client paper work and files are kept up to date.

Liaise with other partner services e.g. NHS, Social Services, Psychiatry, learning disability and mental health service providers and informal service users and carers.

Understand how each service impacts on the work we do in order to meet the needs of clients in the most efficient and appropriate way.

Participate in duty and on call systems as required.

Ensure any break down in service delivery is rectified as high priority and that Service Users and NHS (care at home) are kept informed accordingly.

Ensure all non-conformance to service delivery paperwork is raised and processed with every non conformance and given to your service manager.

General Duties

Observe and comply with the standards expected by the Care Inspectorate and Scottish Social Services Council.
Develop an effective means of communication between members of your team and colleagues.
Attend operational and general staff meetings and other meetings as required.
Ensure at all levels that confidentiality is maintained in relation to agreed policy.

Assist in the promotion of a fair and quality service that is responsive to the needs of clients and stakeholders, ensuring adherence to the requirements of customer care policies at all times.

Assist the Service Administrators and Practice Support Technicians with covering any unallocated visits including staff sickness and annual leave within your area, this will include you delivering care/support personally sometimes at short notice to people we support within your area.

Uphold and positively promote equalities in service delivery and employment practices.
Undertake training courses as required by Highland Home Carers.

Carry out any other duties, which fall within the general areas of responsibility of this post.

Note - The successful applicant must register with the Scottish Social Services Council.
Person Specification

Qualifications:

Essential
Must have formal qualifications in Health & Social Care
Self-motivated and keen to learn
Minimum of SVQ 3 in Health & Social Care (or equivalent qualification) - or must be willing to work towards
Desirable
Experience of completing person-centred assessments
Train the trainer qualifications
Full driving licence
Knowledge and Experience
Essential
Knowledge of Self-Directed Support Act and specifically Individual Service Fund
Knowledge of NHS Highlands assessment and commissioning procedures
Knowledge of the Human Rights framework
Knowledge on how to deal with Safeguarding issues appropriately
Knowledge of health and safety matters in relation to adult social care services and risk management
Desirable
A knowledge of a specialized area of practice, e.g. nutrition/diabetes/ dementia
Skills and Abilities
Essential
Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals

Strong oral communication skills with the ability to persuade and influence effectively

Strong written skills with the ability to compile reports and assessments
Ability to maintain clear written and electronic records and to follow statutory reporting procedures

Experience of Microsoft office packages including Word and Excel

Experience of providing a high-quality person-centred health and social care service

Experience of compiling rosters

Able to work autonomously and prioritise workloads effectively

Ability to implement policies, procedures and instructions

An ability to work towards gaining a specialized area of practice
Desirable
Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff
Experience of managing the delivery of a social care service
Experience of financial management
Presentation skills
Knowledge of Microsoft PowerPoint
Equal Opportunities
Essential
Commitment to incorporating Equal Opportunities and diversity principles to all aspects of work
Other Considerations
Essential
Patient and determined
Flexible and adaptable
Reliable and trustworthy
Able to build rapport and good relationships with people
Professional and smart appearance
Motivator
Able to maintain high standards of confidentiality
Willingness to work flexibly
Smartphone is required
Desirable
Belief in the value and potential of Employee Ownership

Interviews will be held on Wednesday 15th March 2023

HHCIndeed