Key Accounts Coordinator - Ashford, United Kingdom - Page Personnel Finance
Description
To provide exceptional, efficient and effective customer service for overlabelling accounts supported by the building and maintenance of strong and sustainable relationships with key customers across a personal portfolio of accounts.
Client Details
My client is a leading manufacturing and distribution business seeking an experienced individual to provide excellent customer service to key accounts within the business.
Description
The key responsibilities would include:
- Receiving and processing overlabelling customer orders accurately, promptly and in line with agreed pricing, MoQs and expiry and release of these to the overlabelling warehouse team for dispatch.
- Communicating any rejected (nonsupplied) lines to the customer within 24h of order receipt
- Liaise with internal warehouse to ensure orders can be processed smoothly and in line with the SLA and to gain any information needed in order to respond to customer queries.
- Resolving missing or damaged deliveries by liaison with both warehouse operations and logistics carriers
- Receiving and processing customer claims in a timely manner and arranging uplift where necessary to ensure these claims are completed within 10 days of receipt,
- Execute label design and requested/ mandated label updates for NHS overlabelling customers
- Dealing with all customer queries and complaints in a professional and positive manner, logging these into the complaints system and liaising as necessary to get these closed out as soon as possible
- Setting up new customer accounts, liaising with internal stake holders as required to complete the set up process in a timely and accurate manner.
Profile
- Ability to plan work across a series of deliverables and close out within expected timelines
- High standard of attention to detail
- Use of SAP is desirable
- Able to start ASAP and commit to a 12 month FTC
Job Offer
Hybrid working as well as working for a reputable business that invests in their employee's development and progression.
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