Home Claims Advisor - Leicestershire, England

Job summary

We have an opening for a Home Claims Handler. You will work 37.5 hours per week on a rotational shift pattern including 2 in 4 weekends. The main training period runs for 3 weeks and takes place virtually. You will have more flexibility with hybrid working, as you usually only have to visit our office once a week and work remotely for the rest of the time.

Responsibilities

• Manage a portfolio of claims with varying complexity to achieve optimal outcomes in line with Hastings 4Cs.
• Ensure claims are adequately reserved, loss coded and managed effectively for accurate pricing and reserving.
• Maintain and navigate various system platforms (e.g., Fintech, GW, Respond).
• Achieve outcomes that position Hastings as a market-leading home claims handling function, as directed by the leadership team.
• Collaborate with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence.
• Handle and resolve complaints, including FOS referrals, and provide feedback to relevant parties as best practice.
• Ensure fair and reasonable customer expectations are met, providing fair outcomes. Challenge processes and procedures that do not meet these expectations.

Job description