Gp Receptionist - Norwich, United Kingdom - East Harling & Kenninghall Medical Practice

Description

Job Summary

We are looking to appoint a receptionist to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks.

Whilst prior experience of working in a healthcare setting would be beneficial, comprehensive training and support will be provided as more important is a genuine, caring approach, being able to listen and empathise with patients, and an ability to remain calm and professional under pressure.

You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive, high quality, service and deal efficiently and courteously with patient enquiries.

You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

Responsibilities:


GENERAL ADMINISTRATION

• To develop a thorough knowledge of all Practice procedures
• Computer data entry, processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including filing and photocopying.
• Cover sickness/annual leave and work reasonable overtime when required, which may also include some occasional weekend work.

RECEPTION

• Receiving patients, consulting with members of Practice team
• Be able to cover all reception as necessary
• Taking messages and passing on information
• Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

APPOINTMENT SYSTEM MANAGEMENT

• Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
• Monitor effectiveness of the system and report any problems or variations required.

MEDICAL RECORDS MANAGEMENT

• Retrieve and refile records as required, following records management processes.
• Where required, ensure results, etc., are filed in correct patient record.
  CONFIDENTIALITY

Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.

Maintain an awareness of the Freedom of Information Act.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data


HEALTH & SAFETY

The post-holder will:

Manage their own and others' health & safety and infection control as defined in the Practice's Health & Safety Policy, the Practice Health & Safety Manual, and the Practice's Infection Control Policy and published procedures.

Comply with Practice health & safety policies by following agreed safe working procedures

Actively report health & safety hazards and infection hazards immediately

Keep work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.

Undertake periodic infection control training (minimum annually)

Have an awareness of and comply with with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.

Report incidents using the organisations Incident Reporting System

Make effective use of training to update knowledge and skills


EQUALITY AND DIVERSITY
The post-holder will support, promote and maintain the Practice's Equality & Diversity Policy.

No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

PERSONAL/PROFESSIONAL DEVELOPMENT:


The post-holder will:
Participate in any training programme implemented by the practice as part of this employment, with such training to include:
Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

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