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  • End User Support Specialist - plymouth, england, United Kingdom - Adecco

    Adecco
    Adecco plymouth, england, United Kingdom

    1 month ago

    Adecco background
    Description

    Operations Analyst Engineer

    IT&D End User Computing Operations Analyst Engineer

    Duration: 6 Month Contract (Likely to extend to a year)

    Location: Plymouth (2 days onsite)

    The Operations Analyst Engineer will report to the Operations Lead Engineer.

    Job Overview

    An Operations Analyst Engineer is an Information Technology (IT) professional that works with the Operations Lead Specialist Engineers to provide technical assistance, solve customer service queries and troubleshoot hardware and software issues. They will also assist with technical programs and products relating to the services provided by End User Computing. An Operations Analyst Engineer will work closely with the Operations Lead Specialist to implement solutions to improve the efficiency and productivity of Electricity Distribution systems.

    Responsibilities and Duties

    • Work closely with the User Operations team, Service Desk, the Field User team and customers to resolve escalated, complex and difficult technical issues.
    • Perform on-site hardware and software root cause fixes across multiple sites.
    • Assist with large-scale projects that have a wide and varied impact on customers and staff.
    • Work closely with other IT departments and Business departments to ensure products and applications utilised are fit for purpose.
    • Assist in maintaining documentation, through clear and accurate records of systems and related business procedures.
    • Design training materials and train customers and staff, advising best practices for using technical products and applications.
    • Ensure compliance with the Health and Safety at work requirements, including fire and emergency precautions.

    Experience, Knowledge and Skills

    • Experience of working with and resolving difficult technical problems.
    • Experience of technologies used to support endpoints within an enterprise environment.
    • Experience of working in a professional office environment.
    • Experience of working in a customer facing role.
    • Endpoint Management: SCCM, Intune, Autopilot, MDT, etc.
    • Operating System: Extensive knowledge of Windows 10 and Windows 11.
    • Networking: TCP/IP, DNS, DHCP, LAN/VLAN/WAN.
    • Programming: PowerShell, Batch, VBScript etc.
    • Good problem-solving skills.
    • Good research skills.
    • Good interpersonal and communication skills.
    • Ability to work well independently and as a team.

    Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.


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