Customer Service Adviser - Birmingham, United Kingdom - Solicitors Regulation Authority

Solicitors Regulation Authority

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract Type
Permanent

Working Pattern

Full time - flexible working may be considered

Working Hours

3- Salary
£20,050

Location Options

Hybrid - home based and Birmingham

Function Type

Contact Centre

Are you passionate about providing excellent customer service?

Can you adapt your communication style to different customers and their needs?

Do you thrive in a fast-paced, telephony-based role?
If so, we are recruiting for Customer Services Advisers to join our award-winning Contact Centre.
We have several permanent vacancies. Roles are hybrid, working 1-2 days in the office in Birmingham.

What we offer

Supportive training team with a defined training and progression pathway for the first 12 months
Opportunities to develop into other roles across the business. Over 50% of staff move onto other internal roles
The autonomy to provide empathetic customer service to suit your customer. We do not use scripts

The role and what to expect

Consumers of legal services

Aspiring solicitors

Law professionals

Providing guidance when they have concerns about a solicitor or law firm
Checking an individual or law firms record with us
Helping them locate files from a closed firm
Providing guidance on the different routes to qualifying as a solicitor
Providing guidance on the Solicitors Qualifying Examination (SQE)
Providing guidance on a variety of processes such as setting up/closing a law firm and Antimoney laundering

You do not need to have any previous Contact Centre experience, or a background in law to apply. We want colleagues who are motivated, innovative, and passionate for excellent customer service. If that sounds like you, then we would love for you to apply.

Full time work hours are 35 hours per week and team members typically work during our core telephone opening hours of 08:00 - 17:00 with a one-hour lunch break.

If you have preference for a specific shift pattern to balance your personal and professional life, we are happy to discuss options.

What we are looking for

Experience of working in a customer service environment
Ability to communicate with a range of customers, and tailoring your approach to their needs
Passionate about customer service, demonstrating empathy and always seeking ways to improve the customer experience
Thrive in a pressured and fastpaced environment
Able to navigate through multiple IT systems, whilst maintaining accurate information

How to apply

You should upload a CV and cover letter clearly highlighting how you meet the requirements detailed in the 'what we are looking for' section of the advert and why you want the role.

Useful information

Working from home will require a strong Wi-Fi/Broadband connection
The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards.

We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation.

We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life.

Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.

Supporting Documents

Vacancy closing date: 22/02/2023, 12:00

The Solicitors Regulation Authority is an Equal Opportunities Employer.

Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.

Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.
**We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.